Lead and execute integrated program plans including scope, schedules, budgets, risks, and change management. Coordinate resources, track metrics and deliverables, manage stakeholder communications, escalate issues, and continuously improve program throughput. Support system implementation, obtain approvals, and prioritize work to drive business outcomes in a fast-paced, collaborative environment.
The Program Manager will:
- Monitor customer programs from order through final delivery, ensuring milestones, quality, schedule, and customer commitments are achieved
- Serve as the primary customer interface for technical, operational, and strategic matters related to the product delivery, planning, and scheduling
- Lead cross-functional coordination with engineering, manufacturing, supply chain, quality, logistics, sales and customer service to execute program objectives
- Develop and implement programs, plans, processes, and operational standards that align with business objectives and customer requirements
- Translate customer need into clear business, technical, operational, and service requirements for internal execution
- Monitor program schedules, identify risks, drive issue resolution, and proactively communicate status, priorities, and mitigation plans for stakeholders
- Manage customer expectations by providing regular program updates, executive-level reports, and timely escalation of critical issues
Track key performance indicators (KPIs) and develop metrics to evaluate program performance, delivery, quality, and operational efficiency
Qualifications:
- Strong program management experience in semiconductor, advanced manufacturing, or a related high-technology environment
- Proven ability to manage customer-facing programs with exceptional organizational, planning, and problem-solving skills
- Excellent collaboration, presentation, written, and verbal communication skills
- Strong analytical skills with experience using metrics and dat to drive business decisions and process improvements
- Solid understanding of Copy Exact violation procedures and advanced knowledge of the company’s policies, practices and procedures with the ability to work within parameters
- Customer-focused mindset with a commitment to delivering exceptional service and build trusted partnerships
- Ability to analyze and work cross-functionally on continuous improvement to reach goals
- Knowledge of MRP, Oracle (Oracle Cloud, preferred) and Agile systems
- Solid MS Office, Outlook, Word, Excel and PowerPoint skills
- Desired Education, Certifications and Experience
- 5+ years customer program management, customer service or related work experience,
- Bachelor's Degree or equivalent work experience, or any combination of education and relevant experience
- Physical Requirements
- Ability to sit, stand, walk, bend, and lift up to 25 lbs.
- Work areas may include exposure to dust, noise and other manufacturing conditions
- For candidates in CA: The pay range for this position is $78,900 - 134,100, exempt, per year.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.
Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.
Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.
Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.
Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.
Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.
About the Team
Ichor is the experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to manufacturing to legacy service. Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 1,400+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams. We have a friendly, business-oriented environment and offer a comprehensive benefits plan that includes, medical, dental, vision, health savings account, paid time off, life insurance, short term disability and 401K with generous employer match.
Ichor Systems provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Ichor Systems will provide reasonable accommodations for qualified individuals with disabilities.
Ichor Systems, Inc. Fremont, California, USA Office
3185 Laurelview Court, Fremont, CA, United States, 94538
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