Research Trainer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for Research Trainers to join our team on 1st and 2nd shift. The Research Trainer is responsible for delivering training programs to new hires within the PSA Research Department. This role focuses on administering curriculum-based training, providing metric-based feedback to trainees, and contributing to the development of training materials. The Research Trainer supports the team's overall mission to ensure the Research department is properly equipped to identify trading cards, including sports trading cards, non-sport trading cards, and Trading Card Games (TCGs), as well as research unknown sets across vintage and modern collections.

You’ll report to the Research Quality and Training Manager and work from our Santa Ana office. 

Onsite Requirement: This role requires you to be onsite in the office 5 days per week. 

What You’ll Do:

• Administer training using established curriculums and provide metric-based feedback to trainees

• Provide curriculum feedback to support continuous improvement

• Assist in curriculum development initiatives

• Assist in workshop development, including quarterly workshops

• Assist in the creation of ad hoc guides and One Point Lessons (OPL)

• Support intra-departmental training efforts, including dual grade service and pack service

• Support inter-departmental training efforts, including Grading, Sealing, and V2 training

• Assist in creating and updating training curriculums

• Support company expansion at new offices, with some travel possible

• Participate in other duties as assigned to support the Research Training Team

Who You Are: 

• 1+ years of Research Department experience required

• Strong verbal and written communication skills

• Ability to provide constructive feedback and metric-based assessments

• Detail-oriented with strong organizational skills

• Proficiency in Microsoft Office Suite and learning management systems preferred

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

• Hand Use: Regular hand use for various tasks

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds

• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate: The reasonable estimated hourly rate for this position is $23.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.