At Gladly, we're working hard to reimagine customer service so that customers can communicate across any channel and brands can connect in a more meaningful way. We're looking for someone who can build relationships with key executives within top consumer brands to help drive a more empathetic, personalized customer experience.

We believe exceptional customer service is about putting people at the center, not cases or tickets.

We are looking to hire an experienced, hands-on Sales Development Manager to help build and scale a world-class sales development team. As the Sales Development Manager, you’ll be an integral part of the go-to-market team working closely with marketing and sales to introduce Gladly to the market and uncover opportunities. You should have a proven record of delivering results as a SDR/BDR and leading teams in an enterprise sales environment. 

Responsibilities

• Ensure prospects are identified, qualified, converted, collaborating closely with enterprise Account Executives.
• Lead a team of high performing Inbound SDRs and Outbound BDRs to hit and exceed goals
• Hire, develop and mentor new SDRs and BDRs
• Train the team with a focus on skills development, pipeline management, and best practices
• Bring a meticulous attention to detail when it comes to building repeatable and scalable processes
• Collaborate with company leaders to effectively execute on go-to-market strategies
• Track and report on performance at both the individual and team levels
• Leverage technology to drive efficiency and scale

Qualifications

• 3+ years of SDR/ BDR experience with at least 2+ years of SDR/ BDR management experience
• A history of consistently meeting and exceeding measurable goals
• Excellent written/verbal communication skills
• Understanding of consultative sales techniques
• Intellectual curiosity and love of discovery
• Strong problem solving skills
• Ability to work in a fast-paced, team environment
• Good technical aptitude
• Experience working in an enterprise sales environment
• Passion for building and leading high performing teams
• Experience managing geographically dispersed teams a plus

Why join Gladly?

At Gladly we value:

Putting people first - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company.
Focusing on the customer - We treat our customers’ goals as our own, and we work hard to achieve them.
Finding strengths in our differences - We believe that diversity and inclusion is foundational to our success. Bringing together a multitude of perspectives leads to amazing things happening.
Being humble and hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice

You can also count on:

• Competitive salary and stock options
• Medical, dental, vision and life insurance
• Generous paid time off
• Generous paid parental leave
• 401K
• Flexible Spending Accounts
• Wellness stipend

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count JetBlue, Warby Parker, Crate and Barrel and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so