Leads the functional direction of complex enterprise CLM implementations from discovery and solution design through go-live, adoption, and optimization. Facilitates executive workshops, defines contracting processes, requirements, integrations, migrations, testing, and readiness standards. Advises customers on CLM best practices, AI governance, trade-offs, and change adoption while resolving escalations. Also improves delivery quality through disciplined scoping, reusable methodologies, quality oversight, and consultant mentorship.
About the Role
Malbek is seeking a Senior CLM Business Consultant to lead the functional direction of complex enterprise CLM implementations. As a senior individual contributor and trusted advisor, this role translates business objectives into scalable solutions and drives critical decisions from discovery through adoption and optimization. The ideal candidate brings deep CLM expertise, executive-level consulting skills, and the judgment to simplify complexity and deliver measurable business outcomes.
Key Responsibilities
- Lead the functional direction of enterprise CLM implementations from discovery and future-state design through go-live, adoption, and optimization.
- Facilitate executive and cross-functional workshops that translate business objectives into clear requirements, priorities, decisions, and measurable outcomes.
- Define scalable contracting processes and solutions across intake, authoring, approvals, negotiation, obligations, renewals, reporting, and access.
- Establish and govern the core delivery artifacts needed to ensure alignment, traceability, quality, and informed decision-making.
- Advise customers on CLM and product best practices, articulate trade-offs, and redirect approaches that create avoidable complexity, risk, or supportability concerns.
- Direct functional alignment for integrations and data migration by defining business use cases, mappings, validation standards, exceptions, and acceptance criteria.
- Guide customers in the responsible use of AI in contracting, with appropriate governance, validation, human oversight, and adoption measures.
- Define functional readiness standards for testing, UAT, defect resolution, training, operational handoff, and go-
- Serve as a senior client advisor by setting expectations, resolving ambiguity, guiding difficult decisions, and leading escalations through resolution.
- Advance delivery excellence through disciplined scoping, estimation, quality oversight, reusable assets, methodology improvements, and consultant mentorship.
Required Qualifications
- Bachelor’s degree in Business, Legal Studies, Information Systems, Supply Chain, or a related field, or equivalent
professional experience.
- 7+ years of progressive experience in business analysis, functional consulting, implementation consulting, or enterprise SaaS services, including substantial CLM delivery experience.
- Proven leadership across multiple end-to-end enterprise CLM implementations involving complex stakeholders, integrations, migration, and organizational change.
- Expertise in Malbek or a comparable enterprise CLM platform, with strong command of contracting processes across Legal, Procurement, Sales, Finance, and Operations.
- Advanced expertise in discovery, facilitation, process design, requirements definition, fit-gap analysis, solution design, testing, and change enablement.
- Technical fluency to align effectively with architects and engineers across integrations, data, identity, security, and
- Executive presence and consultative authority to influence stakeholders, articulate trade-offs, resolve ambiguity, and navigate
- Ability to lead multiple engagements, collaborate across global teams and time zones, and travel periodically for customer workshops or go-lives.
Preferred Qualifications
- Experience in Legal Operations, Procurement, Commercial Operations, contract management, legal technology, or transformation
- CLM platform certification or relevant professional credentials, including PMP, Agile/Scrum, or Lean Six Sigma a
- Experience in complex enterprise environments, consultant mentorship, delivery-method improvement, or solution-quality
Success Measures
- Customers reach timely, informed decisions with clear understanding of solution rationale and trade-
- Solutions remain scalable, supportable, aligned with Malbek capabilities, and traceable to agreed business
- Implementations enter UAT and go-live against defined readiness criteria, controlled risk, and stakeholder
- Customers are equipped to operate, adopt, and continuously improve the solution after
- Delivery teams demonstrate stronger quality through disciplined leadership, mentorship, reusable practices, and continuous
Similar Jobs
Artificial Intelligence • Healthtech • Mobile • Software • Telehealth • Generative AI
Provides non-clinical, bilingual care coordination through virtual channels. Responsibilities include scheduling, follow-up outreach, connecting members with resources, resolving access barriers, troubleshooting technology issues, supporting workflows, and escalating clinical or urgent concerns to licensed staff. The role requires weekend and holiday availability, plus four weeks of full-time paid training.
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Leads product operations by enabling AI workflows, owning product tooling and infrastructure, governing integrations and access, managing vendors, standardizing product lifecycle processes, and building measurement systems. The role also stewards the product operating system, drives adoption and change management, facilitates cross-functional feedback mechanisms, and establishes metrics for operational effectiveness.
Top Skills:
Ai AgentsAi AutomationsAi ConnectorsAi ToolsDashboardsJira Product DiscoveryPendoSalesforceSession ReplaySystem Integrations
Fintech • Software
Manage client accounts and projects through document composition, manufacturing, SEC EDGAR filings, printing, and final distribution. Serve as the primary customer liaison, translate requirements into workflow instructions, monitor SLAs and quality standards, coordinate internal teams and vendors, resolve issues, review deliverables, and support client presentations. Mentor associates, improve workflows, and ensure accurate, timely service delivery across multiple concurrent projects.
Top Skills:
ArcproArcreportingDfin EspDfin ProfileExcelMicrosoft Office SuiteMicrosoft Power AppsMicrosoft Power BiMicrosoft PowerpointMicrosoft WordSalesforceSec EdgarXbrl
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
