Similar Jobs
.png)
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Manage customer success for assigned enterprise accounts using Dynatrace solutions. Responsibilities include driving product adoption, delivering technical enablement and usage training, managing subscription renewal strategies, conducting account reviews, escalating critical issues, coordinating with sales, identifying growth opportunities, building customer references, and serving as a trusted customer advocate. Travel is required as needed.
Top Skills:
Dynatrace ManagedDynatrace SaasHTMLHTTPJavaScriptObservability
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.
Top Skills:
Armis PlatformIotNetwork ProtocolsOt/IcsPython
1. About the Company
Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.
Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.
2. Role Summary / PurposeThe Senior Customer Success Manager is responsible for the ownership of the end-to-end post-sales customer lifecycle, including onboarding, adoption, and retention for a high-impact portfolio of accounts. This role exists to serve as a senior trusted advisor, influencing client revenue strategies and ensuring clients realize maximum value and ROI from the Duetto platform through expert-level consultation and proactive account management.
3. Key Responsibilities- Own the end-to-end post-sales customer lifecycle for an assigned portfolio, maintaining accountability for onboarding, adoption, and long-term retention.
- Influence client revenue strategies as a senior consultant, leveraging deep hospitality expertise to align Duetto’s capabilities with complex business needs.
- Resolve complex business and product challenges independently, serving as the primary senior point of contact for strategic client issues.
- Coordinate and lead strategic business reviews (QBRs) and advanced product training sessions to drive measurable ROI for clients.
- Audit customer usage data and market performance metrics to proactively identify churn risks and uncover growth opportunities within the portfolio.
- Optimize product adoption by providing tailored, expert-level recommendations that address specific regional or segment market dynamics.
- Collaborate with cross-functional teams, including Product and Support, to advocate for customer requirements and influence the product roadmap.
- Facilitate remote and onsite meetings as the "voice of the customer," ensuring alignment between client expectations and company strategic goals.
- Mentor junior Customer Success Managers on best practices, revenue management principles, and effective account management workflows.
- Perform other related duties as needed to support team and company priorities.
- 4+ years of experience in Customer Success SaaS role.
- 3+ years of experience hospitality revenue management
- Strong proficiency in hotel technology and relevant KPIs.
- Strong proficiency skills with demonstrated ability to interpret data and solve problems.
- Strong proficiency CRM tools (Salesforce) and project management software (JIRA, Trello).
- Specialized skills, knowledge, or experience within the Hospitality technology industry, specifically revenue management.
- Strong proficiency in Revenue Management Systems and Customer Relationship Management Tools.
- Knowledge of region/segment hospitality market dynamics and distribution landscape.
Duetto San Francisco, California, USA Office
333 Bush St, San Francisco, CA, United States, 94104
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
