Lyra Health Logo

Lyra Health

Senior Director, Enterprise Operations

Reposted 3 Days Ago
Remote
Hiring Remotely in United States
211K-265K Annually
Senior level
Remote
Hiring Remotely in United States
211K-265K Annually
Senior level
Leads enterprise-wide transformation strategy and execution, improving operating cadence, efficiency, and AI-enabled workflows. Establishes transformation KPIs, tracks ROI with Finance, identifies operational blockers and investments, and manages cross-functional strategic operators and technical partners. Drives organizational redesign, change management, operational excellence, and AI fluency across the company.
The summary above was generated by AI
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About The Role

We are seeking a Senior Director, Enterprise Operations to drive a step-function improvement in Lyra’s internal operating leverage and effectiveness. Reporting to the Chief Clinical Operations Officer and working in close partnership with the Chief Information Officer, you will build and execute an enterprise-wide strategy aimed to transform our operating cadence, optimize operational efficiency, and embed AI-driven workflows across all core business functions.

What You’ll Do:

  • Define Lyra’s multi-year enterprise transformation strategy, prioritizing high-impact initiatives that transform Lyra’s pace of delivery and optimize our internal operations

  • Drive forward Lyra’s enterprise transformation roadmap, taking cross-functional projects from concept to measurable operational outcome

  • Establish transformation KPIs (e.g., productivity lift, cost-to-serve reduction, throughput velocity) and track realized ROI against Finance benchmarks

  • Proactively identify key blockers towards success and identify investments required to accelerate impact 

  • Lead a cross-functional team of strategic operators to drive forward operational transformation projects and partner closely with our dedicated technical teams to bring the technical initiatives to life

  • Enable a high-performing work culture oriented towards ongoing operational excellence and AI fluency

Requirements:

  • Leadership Experience: 15+ years of overall business experience, including 8+ years leading large-scale operational or digital transformations at growth-stage or enterprise tech companies

  • Organizational and Process Redesign: Proven experience identifying key blockers to organizational effectiveness, scoping out potential paths forward, building alignment on the solution, and executing 

  • AI & Tech Capabilities: Proven track record deploying enterprise AI solutions, automation workflows, and/or advanced analytics to drive operating leverage

  • Financial & Analytical Rigor: Deep expertise in financial modeling, business case development, and tracking post-implementation ROI alongside Finance 

  • Change Management: Demonstrated success leading cross-functional teams through complex organizational and workflow shifts.

  • Leadership Approach: Strategic executor who thrives in fast-paced, high-growth, and ambiguous environments and is an effective communicator across organizations

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
 
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

HQ

Lyra Health Burlingame, California, USA Office

287 Lorton Avenue, Burlingame, CA, United States, 94010

Similar Jobs

Block Logo
Block

Senior Software Engineer

5 Minutes Ago
In-Office or Remote
7 Locations
185K-327K Annually
Senior level
185K-327K Annually
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, and operate shared backend platforms and frameworks for data acquisition, processing, and access. Lead projects from architecture through production, develop event-driven and batch or streaming systems, and improve reliability, observability, scalability, and data quality. Collaborate with software engineers, data engineers, and data scientists, make architectural trade-offs, mentor engineers, and contribute to technical standards. The role may also involve external data integrations and analytics and machine-learning data systems.
Top Skills: AWSCloudeventsDatabricksDatahubDbtIcebergJavaKafkaKotlinPrefectSnowflakeSparkSpark Structured Streaming
Digible Logo
Digible

Manager, Client Services

12 Minutes Ago
Remote or Hybrid
85K-125K Annually
Senior level
85K-125K Annually
Senior level
AdTech • Agency • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • PropTech
Leads a team of 6–8 client service professionals while owning client retention, expansion, portfolio growth, escalations, and service quality. The role manages KPIs, develops team members, improves workflows, leads departmental initiatives, champions platform adoption, and partners with Product and Development on client-driven enhancements. Success is measured through retention, response times, escalation resolution, engagement, and revenue growth.
Top Skills: Digital MarketingFiona PlatformPredictive Analytics
Toast Logo
Toast

Staff Software Engineer

17 Minutes Ago
Remote
US
193K-309K Annually
Expert/Leader
193K-309K Annually
Expert/Leader
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Design, build, and operate highly available, secure, large-scale cloud services and infrastructure. The role focuses on performance optimization across infrastructure, databases, and APIs; establishing engineering standards; shaping technical direction with Product; and mentoring engineers. The team uses Kotlin, Go, AWS, PostgreSQL, DynamoDB, Terraform, and Apache Pulsar to support distributed, event-driven systems processing billions of requests daily.
Top Skills: Apache PulsarAWSDynamoDBGoJavaKotlinPostgresTerraform

What you need to know about the San Francisco Tech Scene

San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.

Key Facts About San Francisco Tech

  • Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Google, Apple, Salesforce, Meta
  • Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
  • Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
  • Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account