Lead enterprise customer onboarding and software implementations, translating business requirements into system designs and guiding launches through project milestones. Train customers and internal teams, manage VP and C-suite stakeholders, resolve implementation challenges, and collaborate across Support, Integration, Product, and Sales. Drive continuous improvement, change management, and customer success while working with configurable QMS and frontline-worker software in regulated industries.
About the Company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect (Key Responsibilities)
- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect’s product suite.
- Train customers and other team members on Intellect’s product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
- Explore and design ways to meet customer needs in situations where established processes may not yet exist.
- Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
- Perform other duties as assigned.
What you'll need to be successful (Requirements)
- Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
- 5+ years of experience implementing software systems and SaaS
- Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
- Technological savvy with the ability to learn new systems quickly
- Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
- Experience with customer project design and scoping
- Comfortable working with senior stakeholders, including VP and C-suite level
- Strong analytical thinking, with experience using data to demonstrate ROI and success
- Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
- Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
- Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
- Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally
Nice-to-Have Qualifications
- Experience with B2B SaaS
- Experience working in or with manufacturing, life sciences, or other regulated industries
- Experience working with global clients, including those where English is not their first language
- A qualification or certification in project management (e.g., PMP, PRINCE2)
- Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)
Why Become an Intellectual?
- Competitive salary and outstanding benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Fully remote work with flexible hours
Similar Jobs
Artificial Intelligence • Healthtech • Mobile • Software • Telehealth • Generative AI
Provides non-clinical, bilingual care coordination through virtual channels. Responsibilities include scheduling, follow-up outreach, connecting members with resources, resolving access barriers, troubleshooting technology issues, supporting workflows, and escalating clinical or urgent concerns to licensed staff. The role requires weekend and holiday availability, plus four weeks of full-time paid training.
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Leads product operations by enabling AI workflows, owning product tooling and infrastructure, governing integrations and access, managing vendors, standardizing product lifecycle processes, and building measurement systems. The role also stewards the product operating system, drives adoption and change management, facilitates cross-functional feedback mechanisms, and establishes metrics for operational effectiveness.
Top Skills:
Ai AgentsAi AutomationsAi ConnectorsAi ToolsDashboardsJira Product DiscoveryPendoSalesforceSession ReplaySystem Integrations
Fintech • Software
Manage client accounts and projects through document composition, manufacturing, SEC EDGAR filings, printing, and final distribution. Serve as the primary customer liaison, translate requirements into workflow instructions, monitor SLAs and quality standards, coordinate internal teams and vendors, resolve issues, review deliverables, and support client presentations. Mentor associates, improve workflows, and ensure accurate, timely service delivery across multiple concurrent projects.
Top Skills:
ArcproArcreportingDfin EspDfin ProfileExcelMicrosoft Office SuiteMicrosoft Power AppsMicrosoft Power BiMicrosoft PowerpointMicrosoft WordSalesforceSec EdgarXbrl
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
