Senior Manager, Strategic Customer Success

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC implementations and compliance programs. This is a specialized leadership role designed for seasoned GRC and Security compliance professionals who bring deep SaaS Customer Success, auditing and/or compliance consulting backgrounds combined with strategic customer advisory and people management capabilities.

You'll own the delivery of measurable customer outcomes across complex, multi-framework compliance programs (SOC 2, ISO 27001, HIPAA, PCI DSS, NIST), while building a high-performing team that operates as trusted GRC advisors to C-level executives and security leaders.

Lead & Develop a High-Performing Customer Success Team

• Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs

• Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors

• Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations

Drive Strategic Customer Outcomes

• Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices

• Define and evolve Vanta's upmarket GRC advisory motion, including framework-specific methodologies and compliance planning

• Use data to understand portfolio health, forecast compliance risks, and drive prioritization across complex regulatory environments

Demonstrate Strategic Leadership & Influence

• Operate at multiple altitudes: zoom out to identify systemic compliance program issues, zoom in to solve control-level details

• Partner with Product, Sales, and Solutions teams to influence roadmap priorities based on enterprise regulatory requirements

• Represent the voice of Fortune 500 compliance leaders internally, translating customer needs into business strategy

• Guide your team through complex compliance escalations with expertise, steadiness, and principled decision-making

Engage Strategically With Executive Customers

• Travel for onsite engagements with CISOs, Chief Compliance Officers, and audit committees (approximately 25–40%)

• Lead Executive Business Reviews focused on compliance program maturity, risk posture, and audit readiness

• Strengthen executive alignment around GRC outcomes and demonstrate Vanta's strategic value to enterprise security programs

Apply Deep GRC & Security Compliance Expertise

• Serve as the primary Vanta'n subject matter expert for Fortune 500 customer compliance engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks

• Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries

• Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams

• Provide expert guidance on audit preparation, control implementation, and compliance program maturation

SaaS Security and/or GRC Expertise

• Credible technical depth to engage CISOs, Chief Compliance Officers, and audit committees

• GRC exposure across SOC 2, ISO 27001, HIPAA, PCI DSS, NIST frameworks

• Showcase an understanding of control frameworks, audit methodologies, evidence collection, and compliance program design

• Experience advising Fortune 500 organizations on complex, multi-framework compliance implementations

Strategic Customer Advisory & Executive Leadership

• Proven ability to serve as a trusted advisor to C-level executives on compliance strategy and risk management

• Strong executive presence with experience leading high-stakes conversations with senior security and compliance leaders

• Track record of owning strategic problems, building scalable GRC advisory frameworks, and driving outcomes independently

People Management & Team Development

• 4+ years leading customer-facing or consulting teams (Customer Success, Compliance Advisory, or similar) supporting Enterprise+ accounts

• Demonstrated success hiring, developing, and coaching technical teams to operate as subject matter experts

• Ability to build team culture around compliance excellence, customer obsession, and continuous learning

Leadership Capabilities

• Strategic Ownership: Identifies compliance program challenges and drives solutions forward without waiting for direction

• Data Literacy & Business Acumen: Uses metrics to diagnose GRC program performance, set priorities, and communicate impact

• Communication & Influence: Brings clarity to complex compliance topics; aligns stakeholders across technical and executive levels

• Resilience & Iteration Speed: Responds to audit challenges, regulatory changes, and escalations with composure and resourcefulness

Skills & Attributes & Nice to Haves

• Demonstrable auditing background (Big 4, compliance consulting firms, or in-house audit leadership roles)

• Exceptional critical thinking and structured problem-solving for complex compliance scenarios

• Comfort leading teams through regulatory uncertainty and audit pressure

• Deep knowledge of the cybersecurity audit process and compliance program lifecycle

• Industry certifications (CISA, CISSP, CISM, ISO 27001 Lead Auditor, CRISC) strongly preferred

• Competitive compensation

• Fully covered medical, dental, and vision (including dependents)

• 16 weeks fully paid parental leave

• 401(k) match

• Health, wellness, and remote-work stipends

• Flexible hours & open PTO

• Offices in San Francisco, New York, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.