Senior Operations Transformation Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Senior Operations Transformation Manager who will lead high-impact initiatives that enhance operational efficiency, scalability, and strategic value across the organization. This role is responsible for driving short- to mid-term Kaizen and transformation projects, partnering with cross-functional teams to deliver measurable improvements aligned with Collectors’ growth objectives.

You’ll report to the Director, Continuous Improvement and work onsite from our Santa Ana, CA office headquarters.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Lead transformational projects and Kaizen events across multiple departments to support strategic priorities, including domestic/international expansion, marketplace optimization, and operational efficiency
• Facilitate workshops focused on problem-solving, process redesign, and operational excellence
• Collaborate with cross-functional teams to identify business requirements, optimize workflows, and ensure successful execution of initiatives
• Track and report project progress, impact, and ROIto leadership, ensuring transparency and accountability
• Drive change management efforts by aligning teams with new processes and strategic goals, fostering adoption and sustainability
• Lead/assigned or augmented resources as needed, based on project scope, duration, and complexity, to ensure timely and effective delivery.

Who You Are:

• 7+ years of experience in process improvement, operations, or transformation roles
• Demonstrated success in leading cross-functional projects with measurable results
• Exceptional communication, facilitation, and stakeholder management skills
• Ability to influence and drive change across diverse teams
• Experience in operational strategy is a plus
• Successful delivery of high-impact Kaizen events and transformation projects that meet or exceed defined objectives
• Ability to adapt quickly to changing business dynamics and operational priorities while maintaining project momentum
• Measurable improvements in efficiency, scalability, and strategic alignment across key processes
• Strong collaboration and alignment with cross-functional teams to ensure timely execution and sustainable results

Salary Range: 

The salary range for this position is $157,000-$185,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026.  In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact [email protected].