Leads onboarding platform product development from discovery through delivery and operationalization. Responsibilities include user research, journey mapping, market and metric analysis, roadmap planning, requirements and user-story writing, backlog prioritization, sprint planning, release coordination, and cross-functional collaboration with Technology and Design. The role also identifies AI-enabled efficiency opportunities, manages dependencies, tracks product performance, and drives iterative improvements based on customer feedback.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Commercial and Investment Banking, you drive meaningful impact by applying your expertise in product development, platform management, and optimization. Grounded in user research and customer feedback, you help create innovative new products while continuously enhancing existing offerings. You partner closely with cross-functional teams and play a key role in shaping our product roadmap and sustained success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Lead end-to-end product delivery across discovery, feasibility assessment, dependency management, release coordination, and product operationalization; drive product performance reporting and escalate opportunities to improve efficiency and cross-functional coordination.
- Define and document requirements by writing clear epics, user stories, and acceptance criteria to support product development, while considering upstream/downstream impacts on the broader customer journey and operating model.
- Partner with Design (UX/UI) to support user research, journey mapping, and market analysis; synthesize insights into the product strategy and roadmap, identifying features that drive customer value.
- Identify AI-driven efficiency opportunities with stakeholders; run user feedback sessions and incorporate insights into iterative product enhancements and prioritization decisions.
- Own agile execution including backlog prioritization, sprint planning, delivery tracking, and continuous refinement to ensure on-time delivery and high-quality outcomes.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience driving platform transformation in partnership with Technology and Design (UX/UI) for large-scale digital operations.
- Strong knowledge of product development lifecycle activities, especially discovery, requirements definition, and delivery execution.
- Demonstrated ability to learn new businesses quickly, map pain points, and translate opportunities into a prioritized product plan.
- Proficiency with AI tools (e.g., generative AI assistants, workflow automation, and analytics-enabled tooling) to improve product delivery efficiency, support research/synthesis, and accelerate iteration.
Preferred qualifications, capabilities, and skills
- Proven track record of delivering and launching products at scale, including experience leveraging agentic frameworks.
- Strong executive communication skills, including experience presenting strategy, progress, and outcomes to senior leaders.
- Developing knowledge of data analytics and data literacy (ability to interpret metrics, trends, and customer signals).
- Prior experience in Commercial & Investment Banking preferred.
Additional information
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Visa sponsorship is not available for this position.
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Work schedules will be full-time in office, on a 40-hour per week schedule.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
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