Program Manager, Global Sales Organization, PMO

THE ROLE

Work within the Global Sales Organization (GSO) Program Management Office to lead complex, cross-functional programs that advance strategic Sales and Go-to-Market priorities.

• Lead cross-functional Sales and GTM programs end-to-end, translating strategic business priorities into clear scope, outcomes, workstreams, milestones, dependencies, resource requirements, and measurable success criteria.
• Manage one or more programs and their interconnected workstreams, independently driving execution from initial strategy and planning through implementation, adoption, and value realization.
• Bring a strong understanding of Sales and GTM organizations, processes, and operating models, partnering across Sales Leadership, Sales/Revenue Operations, Enablement, Marketing, Channel/Partners, Product, Finance, IT, and other functions to drive business outcomes.
• Establish and drive business-centric program governance and operating rhythms, including integrated program plans, decision forums, milestones, dependencies, RAID management, resource planning, change control, and clear accountability across workstreams.
• Navigate ambiguous business problems, assessing issues, identifying options and tradeoffs, and developing recommendations that enable sponsors and business leaders to make informed decisions.
• Partner with business leaders to translate strategic objectives into measurable outcomes, KPIs, adoption measures, business cases, and ROI, ensuring programs remain focused on delivering business value rather than activity alone.
• Develop a deep understanding of the seller and field experience, identifying cross-functional process, technology, organizational, and adoption dependencies that may impact execution of GTM initiatives.
• Serve as the connective tissue across business and technology teams, translating business requirements into executable plans and ensuring technical solutions remain aligned to Sales/GTM objectives and intended business outcomes.
• Proactively identify and manage cross-project risks, dependencies, resource constraints, and competing priorities; drive teams toward resolution and escalate decisions to sponsors and leadership when necessary.
• Drive clarity and accountability across complex stakeholder groups, ensuring business owners, workstream leads, and cross-functional partners understand their responsibilities, commitments, decisions, and required outcomes.
• Build trusted relationships with program sponsors, business owners, and senior stakeholders, effectively communicating program health, key decisions, risks, and recommendations in a concise and executive-ready manner.
• Influence across organizational boundaries and drive decisions without direct authority, holding stakeholders accountable to agreed commitments and decisions.
• Identify downstream impacts of program decisions across Sales, GTM, technology, and operations, ensuring dependencies and organizational implications are identified early.
• Lead program governance forums and Executive Steering Committee reporting, including developing decision-oriented materials and ensuring leadership forums result in clear decisions, ownership, and follow-through.
• Coordinate program resource needs in partnership with business owners and Finance, including identifying capacity needs, managing priorities, and supporting business cases and investment decisions.
• Drive program readiness and adoption planning in partnership with business and Change/Enablement teams to ensure new processes, capabilities, and tools translate into meaningful field adoption.
• Drive continuous improvement through retrospectives, lessons learned, and program health assessments, incorporating insights into future programs and PMO standards.
• Collaborate with and support Project Managers and workstream leads, sharing program management best practices to strengthen execution.
• Contribute to the PMO Center of Excellence alongside PMO leadership and peers, applying and helping refine enterprise program management standards, frameworks, governance, processes, and best practices.

• 8+ years of progressive program management experience leading medium-to-high complexity, cross-functional programs in large organizations.
• Demonstrated experience supporting Sales, GTM, Revenue/Sales Operations, or related commercial organizations, with a strong understanding of sales processes, motions, and field execution.
• Proven ability to independently translate strategic priorities into structured, executable programs with clear scope, governance, ownership, milestones, dependencies, and measurable outcomes.
• Solid business and financial acumen, with the ability to connect program execution to business value, investment requirements, ROI, productivity, adoption, and revenue outcomes.
• Demonstrated ability to influence and communicate with senior stakeholders and program sponsors, navigate competing priorities, and drive cross-functional decisions without direct authority.
• Excellent written and verbal communication skills, with the ability to synthesize complex information into clear recommendations, decisions, and executive-ready materials.
• Ability to operate effectively across business and technology teams, understanding technical dependencies and translating them into business implications and actionable plans.
• Comfortable operating in a fast-moving, highly cross-functional environment with significant ambiguity, balancing strategic thinking with strong execution discipline.
• AI-curious and forward-thinking, with a working knowledge of emerging AI capabilities and a strong interest in how AI can transform Sales, GTM, and program management.
• Demonstrated ability to leverage AI and automation to improve PMO productivity and effectiveness, including planning, analysis, reporting, risk identification, knowledge management, and other program workflows.
• Experience applying program/project management methodologies and tools (e.g., Agile, Waterfall, hybrid; Smartsheet, Asana, Jira or equivalent), with the judgment to apply the right approach to the work.
• Strong analytical, organizational, facilitation, and problem-solving skills, with a bias toward proactively bringing recommendations and solutions.
• Interest in contributing to broader PMO standards, best practices, and capability development.
• Project/Program Management certification (PMP or equivalent) preferred; Lean Six Sigma or process improvement experience a plus.