Senior Sales Engineer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Senior Sales Engineer, you are directly responsible for providing technical and subject matter expertise to the Global Sales Team. You play a key role in winning new Rithum business with industry-leading retail and brand clients.

Responsibilities

• Generation of new revenue with new and existing accounts in collaboration with sales and client management teams.
• Support the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions.
• Prepare and deliver sales presentations, proofs-of concept, strategic recommendations, and product demonstrations in person and via screen share-hosted meetings.
• Evaluate prospective and current client’s business goals, data & systems integration requirements, and recommend effective strategies to meet these needs.
• Generate ROI analyses, revenue & cost forecasts, and respond to RFI’s and RFP’s.
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings.
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle.
• Proven track record supporting presales engagements while engaging with clients, technical teams, and C-level executives.
• Demonstrate strong analytical, technical, operational, and industry knowledge to provide value and relevance to key client stakeholders.
• Synthesize and prioritize client feedback, competitive and industry information to evangelize and provide feedback to improve product and service delivery.
• Demonstrate broad understanding of the financial and strategic aspects of the business to develop growth strategies for client and Rithum.
• Excellent communication and boardroom presentation skills. Displaying strong oral, written, and interpersonal communication skills.
• Viewed as an expert resource by clients, peers and coworkers and has a thorough internal working knowledge of the enterprise.
• Leads by example and demonstrates strong decision-making skills, judgment, and business acumen.

Qualifications 

Minimum Qualifications  

• 3+ years of presales consultative experience and/or management of an ecommerce program generating $10million+.
• Driven, polished, technology-proficient professional.
• Hands-on experience supporting teams closing six-figure contracts against seven-figure targets.
• Understanding of client challenges within the retail and/or e-commerce industries.
• Knowledge of retail partner ecosystem including marketplaces.

Preferred Qualifications 

• Bachelor’s degree in a related field or discipline
• Technical working knowledge of API integrations (REST & SOAP)
• Experience with online retail or brand-focused solutions preferred.
• Familiar with common enterprise back-end system solutions, configurations and core requirements.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $100,000-$145,000 per year.

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected sales incentive range is: $38,571-$68,357

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.