(Senior) Workplace Experience Specialist

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The People & Talent team builds the foundation for everyone at Airwallex to do the best work of their careers. We attract, hire, and develop the talent that drives our global growth, while shaping an environment where people can thrive. From workplace experience and people operations to talent acquisition and business partnering, we work closely with teams across Airwallex to scale our culture, raise the talent bar, and make Airwallex a place people are proud to be part of.

In this (Senior) Workplace Experience Specialist role, you will own the end to end experience of our Sydney office, ensuring it is safe, well run, and distinctly “Airwallex” for everyone who walks through the door. You will balance hands-on office operations with project work on space expansions, culture building events, and continuous improvement of how we use our workplace.

This role is full-time, onsite based in Sydney (Monday to Friday).

Responsibilities:

• Workspace Management: Ensure our Sydney facilities and offices are well maintained, safe, clean, and welcoming by partnering closely with building management, local Workplace colleagues, and in house IT.

• Project Management: Support office expansions, reconfigurations, and new space requirements, working with building management and cross functional teams (IT, People, Finance, business leaders) to outfit spaces in line with Airwallex’s workplace vibe.

• Community Engagement: Build, drive, and execute a calendar of social, wellbeing, educational, and Corporate Social Responsibility (CSR) events for the Sydney team, partnering with local social / culture committees, business leaders, and internal champions.

• Vendor Management: Maintain effective relationships with cleaning staff, building management, neighboring tenants, catering and events vendors, and other suppliers to ensure seamless day to day office operations.

• Budget & Invoice Management: Manage Sydney office related budgets for snacks, drinks, events, and space; work with Finance on purchase orders, invoice processing, and tracking spend against budget.

• Onboarding Support: Partner with People Operations, IT, and hiring managers so new joiners feel welcomed and integrated into our workplace community, including workspace readiness, welcome moments, and office orientation.

• Event & Hospitality Support: Support workplace events, including set up and pack down, coordinating logistics, and handling a variety of food and beverage items to deliver a high quality on site experience.

• Provide occasional support to other Airwallex offices on workplace projects, employee experience initiatives, and operational coordination as needed.

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

• Hands-on experience in a people focused role such as workplace experience, office management, facilities, employee engagement, or hospitality / events management.

• Skilled in managing vendors to deliver on deadlines and stay within budget for office supplies, employee events, and space expansion or fit out initiatives.

• Proactive problem solver who spots issues early, seeks out opportunities to improve the workplace, and follows through to implementation.

• Passionate about bringing people together, serving as a cultural touchstone, and acting as the friendly, approachable face of the office.

• Naturally collaborative, with strong communication and stakeholder management skills; comfortable engaging and coordinating groups (including senior leaders) toward shared goals.

• Highly organised and detail oriented, able to juggle multiple priorities in a fast paced environment while maintaining a high standard of execution.

• Experience supporting workplace expansions, relocations, and space reconfigurations across multiple sites or business units.

• Experience building and maintaining landlord/building management relationships, and coordinating multiple internal and external stakeholders (e.g., facilities, IT, vendors, contractors) to keep projects aligned and on track.

• Experience in a high growth technology, fintech, or startup environment where structures, spaces, and processes evolve quickly.

• Familiarity with workplace health, safety, and security practices for offices in Australia, and comfort partnering with building management on compliance.

• Strong comfort with workplace and collaboration tools (for example Google Workspace, Slack, Zoom / AV setups) and an interest in using data and feedback to continuously improve the workplace experience.

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.