Software Developer, Data & Integrations, Sales GTM - AI Operations

The AI Center of Excellence for Sales is Cisco's engine for putting AI in the hands of every seller. Our mission is direct and ambitious: give sellers more time with customers by taking the non-selling work off their plate. We turn Cisco's best go-to-market plays into seller-facing AI agents that tell a seller — in the flow of the deal — exactly what to do next to win. We do it in close partnership with two teams: the Global Specialist Organization, who owns go-to-market, and the GTM IT engineering team, who we design and build alongside and who runs our AI in production at scale. We are small, senior, and close to the field, and we move fast. 

You'll join that pod — a small, senior team led by the Director, GTM AI Architecture — that prototypes fast, proves value with real sellers, and builds shoulder to shoulder with GTM IT engineering to get that work into production. This is a genuinely joint build: you will spend as much time in GTM IT's design reviews as in our own. 

• Feed the agents. Build the integrations that pull account, customer, and opportunity context from a variety of platforms and systems, in partnership with GTM IT. 

• Write back to the systems of record. Push agent outputs where they belong — tag the deal in Salesforce, log the recommended action. 

• Close the loop. Instrument the hardest, highest-value step: detecting from Conversational Intelligence and CRM signals whether a recommended action was actually executed. 

• Build reliable plumbing. Create well-monitored data pipelines and APIs between the agents and the GTM stack, with an eye for data quality and observability. 

• Ship to production, with GTM IT. Build the integrations and their contracts jointly with GTM IT engineering — aligning the contracts up front, so what goes live is planned for in advance. 

• 7+ years of software or data engineering experience building production integrations, APIs, and pipelines. 

•Experience integrating with CRM (Multsoft APIs) and/or SaaS data platforms; experience with REST/GraphQL, webhooks, and authentication. 

• Data pipeline experience (batch and/or streaming) with a focus on reliability, observability, and data quality. 

• Experience inferring whether an action happened from conversation and CRM data. 

• Bachelor's degree in Computer Science or a related field

• Salesforce platform depth; experience with Gong or other conversation-intelligence APIs. 

• GraphQL, knowledge-graph, or “supergraph” experience.  

• Demonstrable familiarity with LangGraph and Python. 

• Familiarity with sales data (pipeline, bookings, seller activity). 

• Experience shipping jointly with a partner engineering organization — shared standards, co-owned code, no over-the-wall handoffs. 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.