Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the team
The Dev-Access Visibility team in Platform Security Core builds Access Analyzer and Security Data Filters. These products help ServiceNow customers understand, analyze, and reduce access risk across their instances. We’re also expanding into AI-assisted access analysis.

What you’ll do

• Design, build, and ship features for Access Analyzer on the Now Platform, from design through release
• Develop and maintain server-side (Glide/JavaScript) and UI components, plus REST APIs
• Work with platform security constructs such as ACLs, roles, and access evaluation to deliver accurate, performant access insights
• Own features end to end: design, implementation, testing, documentation, and production support
• Contribute to quality: unit and automated tests, code reviews, defect triage, and release readiness
• Collaborate with Product, QE, Release Management, and other Platform Security teams
• Use AI-assisted development tools responsibly to improve productivity while maintaining code quality
• Mentor peers through design discussions and code reviews

Required

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 4+ years of professional software engineering experience
• Strong proficiency in JavaScript and/or Java; solid grasp of object-oriented design and data structures
• Hands-on experience with relational databases, including strong SQL skills (queries, joins, indexing) and MySQL
• Experience building and consuming REST APIs and server-side application logic
• Experience with automated testing and CI/CD practices
• Strong written and verbal communication; able to explain technical decisions to peers and stakeholders
• Demonstrated ownership: takes work from ambiguity to delivery

Preferred

• Experience with the ServiceNow platform (Glide, scoped apps, ACLs, Flow Designer, UI frameworks)
• Background in security, identity and access management, or authorization systems
• Familiarity with policy engines or access-control models (RBAC/ABAC)
• Experience with large-scale data processing or query performance tuning
• Exposure to LLM/AI-agent development, or experience using AI coding tools in daily workflow
• Experience working in a regulated or compliance-sensitive environment

For positions in this location, we offer a base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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