Sr. IT Program Manager, Helen Diller Hospital

The IT Program Manager provides strategic and operational leadership for all technology workstreams supporting the new Helen Diller Hospital at Parnassus Heights. This role leads coordinated planning, design, and execution of technology infrastructure, applications, cybersecurity, and end-user systems to ensure readiness for a safe, seamless hospital opening. The Program Manager coordinates across UCSF Health IT, Design & Construction, Facilities, and Clinical Operations, delivering executive-level oversight, governance, and risk management for this enterprise-critical initiative. This role ensures alignment between technology deployment, workflow adoption, and operational readiness, integrating technical, clinical, and facilities activation planning.
Responsibilities include:
- Managing and integrating scope, schedule, and budget across multiple IT workstreams.
- Tracking and managing program-level risks, issues, and dependencies with structured mitigation and escalation processes.
- Delivering comprehensive project reporting including capital budget updates, forecasts, variance analysis, and cash-flow tracking, while also identifying ongoing operating budget requirements.
- Coordinating governance and executive reporting, ensuring clear visibility into progress, risks, and decision points.
- Overseeing development, validation, and distribution of operational run books to technical and operational owners before project completion, ensuring sustainable handoff to operations.

The Program Manager will serve as a primary liaison between IT leadership, construction, clinical operations, and vendor partners, facilitating decision-making and ensuring regulatory, security, and patient safety requirements are met.

As the IT Program Manager for the Helen Diller Hospital, you will lead a multidisciplinary team shaping the next generation of digital healthcare delivery. This position oversees the coordination of technology plans, implementation, and activation for the new 15-story, 875,000-square-foot hospital, ensuring seamless integration with UCSF’s care, research, and education missions.

This role reports to the Director of IT Strategic Programs and partners with construction project leadership, executive sponsors, and IT domain leads to ensure technology investments deliver operational efficiency, regulatory compliance, and long-term sustainability.

This role requires a deep understanding of institutional, medical center, and systemwide priorities, as well as long-term strategic goals. You will lead and manage complex IT workstreams with broad institutional impact, often in areas without precedent, requiring sophisticated analysis, cross-functional collaboration, and innovative problem-solving.

The new hospital will enable UCSF to provide much-needed capacity for additional acute, emergency and intensive care beds, meet the state’s seismic requirements, and provide an optimal healing environment that addresses social, psychological, spiritual, and behavioral components of health in one place. The holistic focus on the needs of patients reflects UCSF’s integrated research, education and care delivery mission at Parnassus Heights. The new hospital will incorporate the latest innovations in technology and equipment for advanced complex care and bridge scientific research discoveries from bench to bedside leading to accelerated innovative treatments and therapies to benefit patients. 

UCSF Health is a growing regional health system that includes UCSF Medical Center, the top-ranked hospital in California and among the top five nationally, according to U.S. News & World Report. The new hospital will be embedded within a campus that includes leading clinicians and scientists focused on translating discoveries into treatments and cures. UCSF Helen Diller Medical Center is part of a planned broader revitalization of the Parnassus Heights campus that also will modernize facilities supporting our research and education priorities.

As a key member of the multi-disciplinary UCSF Health IT team, you will be at the front line of creating the next generation of healthcare delivery. It involves a deep understanding of health care business capabilities, planned stakeholder experiences and journeys, technology, and proven project management methodologies.

Explicit Strategic Outcomes for this role include:

• On-time, on-budget delivery of all IT scope aligned to hospital construction milestones.

• Seamless operational transition ensuring minimal to zero disruption to clinical operations at go-live.

• Achievement of project KPIs in technology performance, reliability, and sustainability.

 

To ensure a successful opening, the UCSF HDH IT Working Committee will define and prioritize opportunities to test new technologies and workflows that can be deployed earlier in existing hospitals. Through this continuous learning approach, you will help prepare our frontline staff and operations, and design for patients and families a seamless care experience between UCSF Health and partner care facilities, as well as pre- and post-procedure at home. 

Department Overview: 

UCSF Health IT is responsible for all aspects of clinical and business software applications, informatics, and AI for UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Ability to work with senior staff and managers and fellow team members, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

The HDH Sr. IT Program Manager must be able to adhere and emulate the Health IT culture and core values as stated below: 

“People First: Patients are healthier and families happier with clinical systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems.  We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. 

Health IT Core Values include: 

Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, 

exhibits bias-to-action, and avoids analysis-paralysis

Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Responsibilities

% 

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

30

YesProgram Leadership and Delivery — Coordinates end-to-end planning and execution for all IT components of the Helen Diller Hospital project. Develops and maintains the integrated technology master plan, aligning design, construction, and activation timelines. Assists with proposal development, charters, scope documentation, and delivery across clinical applications, infrastructure, and end-user technologies. Ensures all program workstreams remain on schedule, within budget, and aligned to UCSF Health strategic priorities.

20

YesFinancial Management and Governance — Provides comprehensive financial reporting for HDH IT program budgets, including capital and operational components. Conducts monthly variance analysis, forecasting, and cash-flow tracking; supports alignment with UCSF Health IT and Design & Construction financial planning. Develops materials for executive governance committees, IT leadership, and steering groups, providing clear visibility into progress, risks, and decisions required.

20

Yes

Risk, Issue, and Dependency Management — Establishes and maintains a structured program risk register. Proactively identifies dependencies across IT, construction, and clinical workstreams; implements mitigation and contingency strategies. Escalates high-impact issues to appropriate governance bodies to protect project scope, budget, and timeline integrity.

15

YesTeam Leadership and Mentorship — Provides leadership, direction, and mentorship to junior IT Project Managers. Promotes consistency in project management methodology, documentation standards, and communication practices. Fosters collaboration across UCSF Health IT, Design & Construction, Facilities, and Clinical Operations to ensure coordinated delivery.

10

YesIntegration and Stakeholder Coordination — Oversees the integration of technology systems, workflows, and vendor deliverables. Partners with clinical, operational, IT, and facilities stakeholders to achieve coordinated milestones. Ensures vendor alignment with contractual and performance obligations.

5

YesOperational Readiness and Transition — Coordinates go-live and activation planning, including technical command center readiness, cutover sequencing, and operational runbook validation. Ensures sustainable transition of technology ownership to operational teams, with training and support plans in place.

100%

 (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Healthcare Administration, or a related field, and/or equivalent experience/training.
• Minimum 8+ years of progressively responsible experience in program or project management, including significant experience leading large, complex healthcare technology initiatives.
• Requires advanced knowledge of project management principles, theories, and concepts.
• Experience leading technology delivery for large-scale healthcare construction or hospital activation projects..
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
• Demonstrated capacity to anticipate obstacles and plan for contingencies. Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.
• Demonstrated effective writing skills.
• Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.
• Effective skill at tracking effort and project progress. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Demonstrated expert organization and project management skills. Understands the cost impact of projects, project tracking tools and metrics.
• Experienced mentor and leader of teams with experience leading a team of technology professionals.
• Ability to lead matrixed teams across IT, Facilities, and Clinical domains.
• Ability to work in a highly collaborative manner in order to achieve results that are significant in scope.
• Strong vendor negotiation and contract management skills.
• Ability to influence without direct authority across executive and operational levels.
• Strong business acumen and stakeholder alignment capabilities

PREFERRED QUALIFICATIONS

• Master’s degree, ideally with focus on healthcare, engineering, or information systems management.
• Experience navigating California HCAI requirements, healthcare licensing, and accreditation processes impacting technology infrastructure.
• Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.
• Has a thorough understanding of how programs relate to other business strategies and initiatives. Demonstrated ability to integrate critical information across disciplines.
• Demonstrated ability to effectively communicate with executive-level management on a regular basis.
• Experience analyzing highly complex projects with broad impact to the institution. Demonstrated ability to manage project progress within time and budget constraints.
• Project Management Professional (PMP) or PgMP (Program Management Professional) - certification 
• ITIL Foundation or higher
• Lean Six Sigma or Change Management certification (Prosci, ACMP) 
• Healthcare Construction Certificate (HCC) or Certified Health Care Constructor (CHC) or equivalent

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