ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
- We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
- Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
- Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Sr. Manager, Global Communications
We’re looking for a Senior Manager of Global Communications to help lead Quince’s media strategy and external storytelling as the company enters its next stage of growth.
This is a rare build. You will be the sole owner of the communications function, reporting directly to the Head of Brand Strategy & Narrative, with the mandate and autonomy to shape how one of the most closely watched companies in retail is understood by the market. Quince's story is not a typical retail story. It is a story about a system: a manufacturer-to-consumer model that changes the economics of quality. The right candidate will find that irresistible.
Great communications is not about announcements. It is about shaping how the market understands a company over time, and choosing the moments, voices, and stories that compound into trust. We are looking for someone who operates at that altitude while still loving the craft.
Responsibilities
- Own and execute Quince's proactive global media strategy across business, retail, technology, and consumer press, translating the company's manufacturer-to-consumer model into coverage that builds long-term brand equity and trust
- Serve as Quince's primary media relationships owner, cultivating deep, durable relationships with journalists and editors at outlets including BoF, Bloomberg, WSJ, WWD, Vogue Business, and Modern Retail, with credibility that gets calls returned
- Originate and pitch story angles that advance Quince's core narrative: the operating system behind the brand, category expansion, and global growth, moving coverage beyond price and product into how the business actually works
- Lead the drumbeat of proactive placements around company milestones, ensuring Quince tells its own story before others tell it for us
- Write and edit at an executive standard across press releases, media briefs, executive commentary, fact sheets, and background documents, serving as the company's sharpest editorial filter
- Prepare and position executive spokespeople for high-stakes media moments, owning briefing materials, message architecture, and interview prep in partnership with external media trainers
- Act as the communications lead for cross-functional launches, partnering with product, merchandising, and growth to shape announcements from strategy through execution rather than at the press-release stage
- Direct and hold accountable external PR agency partners, setting scope, driving output quality, and ensuring agency work ladders up to company narrative priorities
- Build and own the measurement framework for earned media, reporting coverage quality, share of voice, and narrative penetration, not just clip counts
- Design scalable communications systems, processes, and playbooks that allow the function to grow ahead of the company's next stage
- Maintain constant fluency in the retail, commerce, and consumer landscape, anticipating news cycles and positioning Quince inside the stories that matter before they break
Qualifications
Required:
- 8+ years of experience in public relations, communications, or media strategy
- Experience working with consumer brands, retail platforms, or high-growth technology companies
- Strong media relationships across business, retail, and consumer press
- Exceptional writing and editing skills
- Experience managing agency partners and cross-functional stakeholders
- Ability to translate complex ideas into clear and compelling narratives
- Comfortable working in a fast-paced, high-growth environment
- Strong organizational skills and ability to manage multiple initiatives simultaneously
Pay Range: $160,000 - $180,000
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Quince San Francisco, California, USA Office
47 Gilbert St, San Francisco, CA, United States, 94103
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