The Places Program Management Lead is a member of the Global Programs Team, reporting to the Head of Global Programs. This role is responsible for establishing and operating the end-to-end management system that connects Global Programs, Regional Portfolio Planning, Design & Construction, Workplace Operations, Finance, and other partners across Uber's global Places organization.
The role owns the enterprise governance, integrated planning, decision architecture, performance management, cross-functional dependencies, and executive decision-support mechanisms through which Places operates as one integrated service line.
The Program Manager enables functional and regional leaders to make coordinated, transparent, and timely decisions while maintaining clear accountability with the leaders and functions responsible for business outcomes. Regional leaders retain ownership of regional portfolio strategy and recommendations; functional leaders retain ownership of their programs and operations; and the Program Manager provides the management infrastructure connecting those activities across Places.
This role requires exceptional enterprise program leadership, executive problem-solving capability, operational rigor, strong business judgment, and the ability to influence senior leaders across a highly matrixed global organization.
What You'll Do- Own Places E2E governance, establishing the enterprise forums, operating cadences, decision pathways, escalation mechanisms, and accountability model across the service line.
- Establish and operate an integrated Places planning cycle connecting Global Programs, Regional Portfolio Planning, Design & Construction, Workplace Operations, Finance, and other key partners.
- Maintain an enterprise view of major Places programs, portfolio initiatives, capital projects, operational priorities, milestones, risks, dependencies, and decisions.
- Establish and govern enterprise decision architecture, including approval workflows, decision thresholds, required inputs, decision documentation, escalation pathways, and decision records.
- Facilitate cross-functional and cross-regional prioritization and trade-off discussions, ensuring leadership has clear visibility into resource, capital, capacity, timing, and delivery implications.
- Own the Executive Reporting & Decision Support process for Places, establishing common reporting standards, metrics, templates, planning horizons, and decision framing across functions and regions.
- Partner with the Head of Places, Regional Leads, and functional leaders to synthesize portfolio and program inputs into coherent enterprise-level reporting and decision materials while maintaining content and recommendation ownership with accountable leaders.
- Establish service-line performance management, including integrated KPIs/CPIs, milestones, program health measures, risks, dependencies, and accountability mechanisms.
- Establish and oversee the enterprise control framework for critical Places processes, ensuring controls have clear owners, performance measures, escalation thresholds, and exception reporting.
- Monitor performance of critical transaction, portfolio, program, and operational controls without assuming responsibility for executing the underlying activities.
- Establish and govern enterprise standards for business cases, decision materials, scorecards, program documentation, and other common management tools, partnering with Finance, Transaction Management, Portfolio Planning, and functional SMEs on technical content.
- Provide governance oversight for Global Programs, ensuring enterprise programs have clear charters, roadmaps, decision rights, dependencies, launch plans, metrics, and regional implementation models.
- Partner with Regional Leads and Regional Portfolio Planning to ensure enterprise governance enables regional portfolio decision-making without duplicating or centralizing regional portfolio strategy.
- Own cross-functional dependency management and proactively identify risks, conflicts, or decisions requiring leadership intervention before they impact delivery.
- Maintain enterprise decision records and governance documentation to provide transparency, continuity, and accountability across Places.
- Lead and provide strategic direction to external PMO resources responsible for program coordination, reporting production, schedule management, documentation, and PMO execution.
- Continuously improve the Places operating model by identifying opportunities to simplify governance, eliminate duplicative processes, accelerate decisions, and strengthen E2E accountability.
- Bachelor's degree in Business, Real Estate, Program Management, Operations, Strategy, or related field.
- Minimum 10+ years of professional experience in enterprise program management, PMO leadership, corporate real estate, business operations, strategy, or related disciplines.
- Minimum 3+ years of experience leading complex enterprise programs, cross-functional operating models, or PMO capabilities.
- Demonstrated ability to establish governance, integrated planning, prioritization, decision management, performance management, and executive reporting across a complex global organization.
- Strong understanding of program and portfolio management disciplines, including dependency, risk, resource, milestone, control, and decision management.
- Exceptional executive communication, structured problem-solving, and stakeholder influence skills.
- Proven ability to influence senior leaders and drive accountability across teams without direct reporting authority.
- Demonstrated experience leading third-party partners and scalable external delivery resources.
- PMP, PgMP, or equivalent program/project management certification.
- Experience leading enterprise PMO or integrated planning capabilities within a global corporate real estate, workplace, or operational organization.
- Experience working across portfolio planning, capital projects, workplace operations, finance, and enterprise programs.
- Experience designing or transforming enterprise operating models, governance systems, or management processes.
- Lean Six Sigma or similar process-improvement experience or certification.
- Experience leveraging data, automation, and AI-enabled tools to improve program management, reporting, and decision-making.
- Prior experience in a technology or high-growth corporate environment.
Responsibilities
For San Francisco, CA-based roles: The base salary range for this role is USD $169,000 per year - USD $188,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
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Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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Uber's a hybrid work environment and employees target spending 50% of their time in the office.
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