Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
This role drives end-to-end order fulfillment performance by owning measurement frameworks and identifying systemic drivers of customer experience outcomes. You will deliver actionable insights that enable the business to prioritize and improve order flow, inventory availability, and fulfillment reliability, partnering cross-functionally to scale data-driven decision making and support high-impact supply chain initiatives.
Duties and Responsibilities
- Own and evolve order fulfillment performance measurement by investigating how key metrics are defined and calculated, developing improved frameworks that provide accurate and actionable visibility into performance across the order lifecycle.
- Analyze end-to-end fulfillment performance across order management, inventory availability, demand trends, and shipment execution to identify trends, quantify impact, and uncover systemic drivers of customer experience issues.
- Lead analysis and execution support for key supply chain initiatives, including bringing items into stock, improving in-stock rates, and planning for demand variability to enhance availability and customer satisfaction.
- Navigate ambiguous problem spaces to define and structure problems by identifying gaps in current understanding, forming hypotheses, and developing analytical approaches to uncover root causes and new opportunity areas.
- Generate actionable insights that enable targeted intervention by identifying operational patterns that drive negative outcomes (e.g., delays, cancellations, backorders, inventory gaps).
- Partner cross-functionally with Operations, Inventory, Category Management, Finance, Customer Service, and Technology teams to prioritize insights, align on solutions, and drive execution of process improvements.
- Drive cross-functional alignment and decision-making by leading deep-dive analyses into high-impact issues, communicating clear recommendations, and influencing stakeholders to take action aligned with business priorities.
- Improve scalability and data reliability of fulfillment analytics by developing reporting solutions, automating processes, and leveraging advanced analytics tools to enhance insight generation and operational efficiency.
- Support high-visibility initiatives by connecting insights across order management, inventory, and fulfillment operations, ensuring alignment with Zoro’s priorities around availability, speed, reliability, and customer experience.
Minimum Qualifications
- Bachelor’s degree in Business, Supply Chain, Finance, or a related field required.
- 5+ years of experience in supply chain, fulfillment, operations, or customer order management.
- Demonstrated ability to lead cross-functional initiatives and drive outcomes in ambiguous problem spaces.
- Strong analytical and problem-solving skills, with experience using data to influence decisions and improve processes.
- Excellent verbal and written communication skills with the ability to translate complex analyses into clear business insights.
Preferred Qualifications
- Experience working with order management, inventory planning, demand planning, or fulfillment operations.
- Advanced proficiency in Excel/Google Sheets and experience with BI tools such as Looker, Tableau, or Power BI.
- Working knowledge with ERP or order management systems like SAP or NetSuite.
- Experience with SQL, data modeling, and automation tools, including applying AI/ML solutions to scale analytics, improve decision-making, and drive operational efficiency.
- Strong critical thinking skills with a continuous improvement mindset; Lean/Six Sigma experience is a plus.
- Proven ability to manage multiple workstreams and prioritize effectively in a fast-paced environment.
- Experience in E-commerce or direct-to-customer fulfillment.
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
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