Sr Product Manager - Upstream Software, ION

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Essential Job Duties
Product Strategy and Roadmap Development
- Develop next generation software product roadmap across multiple product franchises in
the Ion business units
- Develop a deep knowledge of relevant clinical spaces, including monitoring and
consuming clinical literature, attending medical society meetings and engaging with
physician key opinion leaders
Market Landscape and Voice of Customer
- Understand competitive, emerging, and complementary technology, and its impact on
Intuitive’s endoluminal product lines
- Conduct qualitative and quantitative market research. Execute customer interviews
(patients, HCPs & their care team, providers and payers) and observations to develop
insights and inform the product roadmap
Marketing Claims:
- Develop customer segmentation and marketing claims strategy for next generation
product franchises
- Drive cross-functional alignment on pre and post-launch product roadmap and data
collection in pre-clinical and clinical settings
Product Feature Development and Prioritization
- Partner with product franchise leads to develop and prioritize software product
investigations, features, and product requirements for next generation software
- Partner with UX and Clinical to prototype and assess prototype product solutions.
- Evaluate critical program requirements and potential product impact
End-to-End Ownership of Software Features
- Own and scope the end-to-end software experience for users across next generation
product franchises and global geographies to ensure a unified, consistent, and
streamlined user experience

Drive desirability, feasibility, and viability assessments of next generation software
product features to prioritize next generation product portfolio
Business Analysis
- Collect, organize, and leverage datasets to build business cases and drive business
decisions for next generation software product lines
- Identify high-leverage software innovations by customer desirability, business viability,
and longer-term NPV methodologies

New Technologies and Global Launches
- Partner with engineering and business development teams to assess new technologies,
potential partnerships, and prioritize the new business development software pipeline
- Collaborate with regional teams to ensure that product features and NextGen portfolio
align with user needs across geographies

Required Skills and Experience
• Ability to manage cross-functional projects, stakeholders, and teams; effectively resolves
issues that impact multiple teams and departments, involving complex strategies and
priorities.
• Proven track record of leading strategic initiatives from concept through to completion.
• Able to prioritize and smoothly manage multiple tasks, product lines, and product
features
• Relationship builder with proven ability to work across disparate parts of an organization
to deliver results.
• Can operate and drive results and set priorities with limited supervision.
• Influences critical project trade-offs with clear communication, customer insight, and data
• Self-starter with ability to take leadership in a fast-paced environment, with agility to pivot
focus to meet evolving customer needs and shifting market dynamics.
• Effectively communicates impact of critical requirements on commercial success and
across organizational stakeholders

Excellent communication and presentation skills, including experience presenting to
senior management and customers.
• Demonstrated interest in healthcare, hospital operations, and finance
• Ability to work in surgical labs and hospital patient care areas is required
• Ability to travel up to 30%
Required Education and Training
• A Bachelors (BS/BSE) in computer science, engineering, mathematics, or a related
technical field strongly preferred
• 5 or more years of professional experience with at least 2 years of experience in medical
device product management, program management, project management, product
marketing, or a similar discipline
• Product launch experience
• Relevant experience in medical devices and/or engineering/technical organizations
Working Conditions
• Ability to travel domestically and internationally
Preferred Skills and Experience
• Masters degree in life science, engineering, or business discipline preferred
• Experience leading development of multiple software product lines as the single-point-of-
contact in a regulated environment
• Experience in one or more of the following areas preferred: medical software, capital
equipment, medical devices, digital health, robotics, regulated product development

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.