Supports funeral directors during on-site services and arrangement conferences, prepares memorial areas, maintains respectful interactions with deceased individuals and their families, returns flowers and memorabilia, builds family relationships, and answers customer inquiries by phone or in person.
NorthStar Memorial Group is seeking a Staff Associate at Chapel of the Chimes in Oakland, CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.
Responsibilities
- Collaborate with funeral directors with events held on-site, including services and arrangement conferences
- Establish and maintain strong business relationships with families
- Always maintain reverence and respect for the deceased
- Assist in preparing the memorial area for the family before the services start
- Ensure that flowers and other memorabilia are returned to the family after services
- Answer customer inquiries professionally, either by phone or in person
Compensation range of $22-24/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching
Qualifications
- 1 year of experience in customer service preferred
- Experience handling difficult situations
- Funeral professional experience preferred
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
NorthStar Memorial Group Hayward, California, USA Office
32992 Mission Boulevard, Hayward, United States, 94544
NorthStar Memorial Group Oakland, California, USA Office
4499 Piedmont Avenue, Oakland, United States, 94611
NorthStar Memorial Group San Francisco, California, USA Office
San Francisco, United States
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