Summer 2027 Instructional Design Internship

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

T-Mobile didn’t become a leader by following the playbook. We got here by breaking it. We’re a disruptor that now plays on a higher tier, and we’re still raising the bar for millions of customers nationwide. If you want to work somewhere that sets the standard instead of matching it, this is your place.
This is an 11-week paid learning experience where you’ll do real work, not busywork. You’ll build relationships with other interns and leaders across the company, and you’ll be paired with mentors who will challenge you to grow skills that matter. We’ll give you hands-on projects with real stakes, and we expect your creativity and sharp ideas to make an immediate impact. You’ll work alongside T-Mobile employees who have your back and who still believe the best ideas can come from anyone.

What It's Like

You’ll join a Learning & Development team that is small enough for you to be seen and big enough for your work to matter. The pace is fast and the feedback is real. A typical week mixes design working sessions, check-ins with your mentor, conversations with subject matter experts, and time to build, test, and refine your own work. You’ll share progress often, ask questions early, and finish the summer with something you can point to.

What You'll Do

You’ll own a real learning project from needs analysis through evaluation, designing training that helps Customer Care teams do their jobs better for millions of customers. You’ll turn complex business needs into clear, engaging learning experiences, and measure whether they work. Your ideas will help T-Mobile keep raising the bar on how we train and support our people.

Key Responsibilities

• Partner with stakeholders and subject matter experts to identify learning needs and define clear instructional objectives.
• Design and develop learner guides, facilitator guides, job aids, and handouts that make complex content easy to apply.
• Build engaging training content using content authoring tools and appropriate delivery methods.
• Create assessments and evaluation tools, and analyze feedback and data to recommend improvements.
• Pilot new training and refine it based on learner and facilitator input.
• Review and update existing training materials to keep them accurate, relevant, and effective.
• Manage project timelines and deliver regular status updates to your mentor and team.
• Present your project, results, and recommendations to leaders at the end of the internship.

What It Takes

• You’re curious, you challenge assumptions, and you move with urgency. You communicate clearly, listen well, and can juggle priorities without losing quality.
• You’re comfortable learning new tools quickly and turning feedback into better work.
• Interest in learning design, curriculum development, and employee development
• Strong written, verbal, and presentation skills
• Strong organizational and project management skills
• Comfort with data and using it to evaluate what works
• Familiarity with the ADDIE model, content authoring tools (such as Articulate, Adobe Captivate), or learning management systems is a plus, not required
• Prior experience in instructional design, training, or learning projects (internships, coursework, or work experience) is a plus

Minimum Qualifications  

• At least 18 years of age 
• Legally authorized to work in the United States now and in the future  
• Must have one or more course(s) remaining in a Bachelors or Graduate degree program post internship 
• Employees of T-Mobile or Metro by T-Mobile are ineligible for external Summer Internships, please see Magenta Accelerator if interested  
   

Relocation assistance will be provided to program participants who reside more than 50 miles from the internship location. 

Intern wages range from $27/hour to $50/hour. The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.  

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.