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The Tech Lead Manager will design and manage Glean's AI agents' low-latency runtime services, focusing on reliability, performance, and observability while optimizing costs and collaborating across teams.
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
The Tech Lead Manager of the Agentic Runtime team builds the low‑latency, reliable, and secure foundation that powers Glean’s AI agents and assistant experiences at scale. You’ll design and operate core runtime services for multi‑turn orchestration, tool calling, model routing, memory, streaming, and safety. You’ll work across distributed systems, production observability, and ML infra integrations to deliver an experience that feels instant, accurate, and trustworthy — while optimizing cost and reliability.
You will:
- Own impactful runtime problems end‑to‑end — from architecture and design to production launch and ongoing reliability.
- Build and evolve core services for session lifecycle, streaming responses (e.g., gRPC/WebSockets), structured tool execution, memory/state, and policy/guardrails.
- Design for performance, correctness, and cost: reduce p50/p95 latency, improve tail behavior, and optimize token/tool budgets.
- Integrate with leading LLM providers (e.g., OpenAI, Anthropic, Google Gemini) and internal evaluation frameworks to improve quality and predictability.
- Harden the platform with fault isolation, retries, timeouts, circuit‑breaking, backpressure, and graceful degradation.
- Instrument deep observability (tracing, metrics, logs) and create playbooks/SLOs for high availability and on‑call excellence.
- Collaborate closely with product, quality, and application teams to prioritize the most impactful roadmap investments.
About you:
- 8+ years of software engineering experience building production distributed systems or cloud‑native applications.
- 1+ years of engineering management experience
- BS/BA in Computer Science or related field, or equivalent practical experience.
- Strong coding skills in at least one of: Python, Go, Java, or C++, with a focus on reliability, performance, and tests.
- Product‑minded: you prioritize customer impact, clear SLAs/SLOs, and pragmatic iteration.
- Ownership‑driven with a positive, proactive attitude; comfortable leading projects or learning from battle‑tested engineers.
- Experience operating services on Kubernetes and at least one major cloud (e.g., GCP, AWS, or Azure).
- Familiarity with event/streaming systems (e.g., Pub/Sub, Kafka), caching (e.g., Redis), and data stores for low‑latency paths.
- Practical understanding of LLM/agents building blocks: tool/function calling, structured outputs, streaming, and model selection/routing.
- Strong observability and debugging skills: tracing (e.g., OpenTelemetry), metrics, dashboards, and production forensics.
- Background in one or more areas is a plus: policy/guardrails, multi‑tenant isolation, rate‑limiting, concurrency control, cost optimization.
Location:
- This role is hybrid (4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
The standard base salary range for this position is $250,000 - $300,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
#LI-HYBRID
Top Skills
AWS
Azure
C++
GCP
Go
Java
Kafka
Kubernetes
Pub/Sub
Python
Redis
Glean Palo Alto, California, USA Office
Palo Alto, CA, United States
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