Key Responsibilities
Conduct End-to-End User Research Studies: Plan and execute user research using various methods such as interviews, usability testing, surveys, focus groups, and field studies. Be able to identify research needs, set research objectives, determine the best research method, coordinate prototype delivery with design, study session guide, study moderation, and reporting.
Analyze Data: Synthesize both qualitative and quantitative data to generate actionable insights that will inform product design and strategy.
Collaborate with Cross-Functional Teams: Work closely with Product Managers, Designers, Engineers, and other stakeholders to define research objectives and provide insights that guide decision-making.
Create Research Deliverables: Document and present research findings clearly and effectively through reports, presentations, user personas, and user journey maps.
Identify User Pain Points: Continuously monitor and evaluate user feedback, usage data, and behavior to identify areas of improvement and innovation.
Develop Research Strategy: Contribute to developing a long-term research strategy, identifying opportunities for future research based on business needs and user goals.
Support Usability Testing: Conduct usability tests to validate design concepts and help optimize the user experience.
Advocate for the needs of the customer: Consult on best practices and UX standards.
Required Skills & Qualifications:
5+ years of experience in UX research, preferably in a digital product environment.
Strong knowledge of qualitative and quantitative research methods.
Experience with research tools such as Maze, User Interviews, User Testing, Optimal Workshop, Hotjar, or others.
Proficiency in data analysis and visualization tools (e.g., Excel, SPSS, Tableau, Dovetail).
Strong communication skills with the ability to present findings to diverse stakeholders.
A user-centered mindset with a passion for improving the user experience.
Ability to work independently and manage multiple projects in a fast-paced environment.
Preferred Qualifications:
Experience with A/B testing and other experimental research methods.
Familiarity with Agile development methodologies.
Experience working on mobile, web, or other digital products.
Knowledge of UI/UX design principles and prototyping tools (e.g., Figma).
Compensation, Benefits and Duration
Minimum Compensation: USD 44,000
Maximum Compensation: USD 154,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Photon San Francisco, California, USA Office
San Francisco, United States
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