Lead a global Mission Control team monitoring and resolving system failures, direct incident response, implement technical service strategies, improve operational efficiency, drive observability and AI Ops adoption, and mentor senior technical staff to ensure uptime for critical transaction systems.
The Production Management organization requires a highly qualified leader who will lead the Mission Control team who are monitoring and reacting to system failures and events, as well as coordinating critical incident response across the Enterprise. While this is a leadership role, the selected candidate will need to be involved in a technical capacity to ensure that the firm's most critical systems receive world-class support.
Responsibilities- Oversees the performance monitoring, maintenance, and troubleshooting of fundamental systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are properly addressed, monitored, and resolved
- Leads and mentors a global team of senior colleagues, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the technology operations community
- Operate both vertically, in their domain, and horizontally, across the Enterprise, to share experience and drive excellence across the broader organization.
- Directs the development and implementation of technical service strategies to ensure alignment with the company's technology vision and business goals, ensuring scalability and iterative progress
- Identification and leadership of operating efficiency improvement as well as incident response and resolution time to continuously improve customer experience.
- Collaborate with partners and stakeholders to foster and drive the adoption of advanced solutions to operational activities, eg. AI Ops
- Develops and maintains technical service standards and guidelines in collaboration with stakeholders, ensuring optimal utilization of technology frameworks to achieve strategic objectives
- Experience in leading Technology Operations teams within the Financial Services and/or Payments sectors.
- Can demonstrate recent subject matter expertise in a relevant technical area.
- Significant technical experience in transaction processing and authorizations.
- Strong technical capability in Mainframe and Distributed technologies, including both Private and Public cloud solutions.
- Experience in attracting, hiring, retaining, and leading top technology delivery talent, and building high-performing teams in competitive markets
- Experience in creating and implementing robust Operational practices including Observability and Capacity Management.
- Significant experience in Major Incident response and high-pressure problem-solving situations, with Executive level communications experience.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid training and licensing support, requires a flexible weekday and weekend schedule, and can be performed remotely with employer-provided equipment. Representatives must obtain or hold a Property and Casualty license and meet home-office and internet requirements.
Top Skills:
PcWired High-Speed Internet
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own a Philadelphia sales territory through primarily in-person execution. Generate pipeline via prospecting, networking, events, partnerships, and door-to-door outreach; conduct product demonstrations; close full-cycle deals; build seller relationships; support onboarding; develop referral channels; maintain Salesforce pipeline and forecasts; and consistently exceed sales quotas across Square’s commerce software, hardware, and financial services ecosystem.
Top Skills:
Salesforce
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
Executes pharmaceutical marketing strategies, visits and develops healthcare customers, maintains long-term relationships, reports market activity, communicates product information, monitors competitors, and reports adverse drug reactions. Supports regional managers with onboarding and product training while maintaining full compliance. Requires at least five years of pharmaceutical or medical industry experience, relevant education, office software proficiency, English skills, communication abilities, and company and RDPAC certifications.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
