Top Customer Success Jobs in San Francisco Bay Area, CA

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Own and grow strategic advertiser and agency relationships across retail media, paid search, and paid social. Lead account strategy, executive engagement, value realization, QBRs, success plans, risk mitigation, retention, and expansion. Coordinate Product, Sales, Onboarding, Technical Account Management, and Services teams on client initiatives. Maintain CRM and account health accuracy, resolve escalations, advise on performance marketing best practices, and use AI tools to improve account preparation and client outcomes.

Owns customer success across onboarding, adoption, renewals, retention, and account expansion. Builds trusted relationships with government and regulated-industry customers, monitors account health, configures customer environments, drives product adoption, identifies growth opportunities, and partners with Sales, Product, and Engineering. The role also contributes to customer success processes and playbooks within an early-stage SaaS company.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Own clinician customer success for a healthcare software platform by guiding onboarding, training, engagement, and ongoing communication. Coordinate scheduling, follow-ups, records, and internal workflows; create learning resources; monitor usage trends; and translate customer feedback into product and success improvements. The role requires startup experience, strong organization, clear communication, customer issue de-escalation skills, and interest in healthcare and clinician needs.

Leads Client Success and Technical Account Management for a managed cloud business. Develops retention, adoption, renewal, expansion, health-scoring, and client-engagement strategies; coaches teams; manages strategic client relationships and escalations; establishes metrics, processes, operating cadence, and cross-functional collaboration with Sales, Product, Support, Engineering, and Marketing.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.

Leads customer success and delivery for strategic Microsoft customers, aligning business objectives with cloud programs that accelerate consumption and value realization. Analyzes ECIF Yield, pipeline, utilization, and related metrics; identifies priority accounts and remediation opportunities; coordinates cross-functional stakeholders across Customer Success, Finance, sales, engineering, partners, and operations; and translates reporting into recommendations. The role also supports program planning, customer reviews, enablement, operating practices, and high-visibility business capability development across the Americas.

Own relationships with 30–50 B2B SaaS accounts from onboarding through renewal and expansion. Drive adoption, retention, ROI, executive engagement, renewals, upsells, forecasting, and customer health in Salesforce. Partner with TAMs and internal teams on success plans, escalations, and customer advocacy. Use AI to automate workflows and improve scalability, while managing commercial negotiations and revenue-related KPIs.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own a portfolio of customers through onboarding, adoption, retention, renewal, and expansion. Build trusted relationships, conduct success planning and business reviews, provide VR hardware and software onboarding, track usage, mitigate retention risks, and manage commercial account activities. Collaborate with support and educational services teams, improve post-sale processes, and maintain accurate customer data and reporting in Salesforce. Travel 10–15% and attend conferences or in-person customer engagements.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Leads global Customer Success and Account Management across the Americas, EMEA, and APAC. Owns revenue retention, churn reduction, account expansion, product adoption, forecasting accuracy, onboarding excellence, and customer health programs. Builds scalable account-planning, coaching, enablement, and handoff processes while serving as the customer voice to Product and Operations. Oversees global hiring, team development, and strategic relationships with executive clients in the mobile advertising ecosystem.

Drive AI adoption and value realization for commercial customers using Anthropic’s Claude products. Build strategic relationships, guide API and enterprise product usage, identify optimization and expansion opportunities, lead change management and enablement programs, conduct business reviews, quantify ROI, and communicate customer insights to Product and Sales teams.

Manage client adoption, satisfaction, retention, and growth for the Skai platform, with an immediate focus on paid search. Train clients, provide technical and strategic guidance across Google Ads and Microsoft Advertising, conduct audits, identify optimization opportunities, coordinate internal teams, and maintain proactive communication. The role requires hands-on paid search campaign experience, consultative client service, strong project management, AI tool fluency, and occasional travel.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Manage enterprise B2B SaaS customer relationships from onboarding through adoption, renewal, and expansion. Establish success criteria, deliver business reviews, demonstrate ROI, develop success plans, cultivate executive champions, and identify growth opportunities. Monitor customer health, mitigate risks, coordinate issue resolution across Product, Support, and Engineering, and guide customers on platform features and best practices. The role requires strong technical, analytical, consultative, communication, and troubleshooting skills, particularly in cybersecurity and AI-native workflows.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.