Top Customer Success Jobs in San Francisco Bay Area, CA

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Manage a ~20-account enterprise portfolio to drive retention, renewals, adoption, and expansion. Build executive relationships, prescribe solutions aligned to customer goals, resolve escalations, influence product and sales strategy, mentor junior CSMs, and lead regional customer events to accelerate product value and prevent churn.

Lead and coach a team of 4–8 Customer Success Managers focused on nonprofit and mission-driven accounts. Own strategic accounts as a player-coach, build scalable CS processes, drive value realization and expansion, partner cross-functionally on product launches and integrations, and represent Anthropic externally to advance AI adoption in the nonprofit sector.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Manage a $2M portfolio of 200–400 enterprise accounts to drive retention, adoption, and expansion. Use product usage and health signals to identify risk and growth, run scalable success motions (automation, onboarding, webinars), deliver targeted 1:1 interventions, collaborate with cross-functional teams, and experiment with AI and automation to improve engagement and outcomes.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; become a product expert; educate and advocate for customers; present reviews and solve technical and business challenges.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.

Act as a technical advisor to help customers deploy, integrate, troubleshoot, and scale Sprig. Lead technical onboarding and implementations, run demos and solution consultations, collaborate with Product and Engineering to resolve issues and improve documentation, recommend best practices, and support expansions alongside Sales and Customer Success.

Own onboarding and support for SMB and mid-market customers: run demos and training, deploy live, monitor account health, troubleshoot and escalate technical issues, manage inbound support, document feedback, build relationships, track onboarding metrics, and collaborate with sales on handoffs and upsells.

The Technical Customer Success Engineer manages customer relationships post-sale, implements Macroscope, supports users, and gathers insights to enhance the product's future. They ensure a smooth onboarding experience for engineering teams and serve as the main point of contact for technical issues.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

Manage customer relationships, drive product adoption, facilitate onboarding, address customer issues, and collaborate with teams to enhance customer experience and process.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Manage relationships with advertising partners, guiding them through onboarding and campaign launches, providing performance analysis, and collaborating with internal teams to enhance the advertiser experience.

This role involves ensuring customer success by providing technical expertise, driving onboarding, managing customer relationships, and optimizing product adoption, while addressing challenges and mentoring team members.