Top Customer Success Jobs in San Francisco Bay Area, CA

Manage strategic public-sector customer accounts across North America, serving as a trusted advisor on satellite imagery and geospatial solutions. Drive onboarding, product adoption, account planning, renewals, and expansion opportunities while partnering with Sales, Product, Marketing, Support, and Engineering. Translate agency priorities into effective solutions, advocate for customer needs, and support mission-critical initiatives involving emergency response, environmental monitoring, infrastructure planning, and natural resource management.

Lead Cambio’s customer success program for enterprise real estate customers. Own customer relationships, onboarding, adoption, retention, renewals, expansion, NPS, and customer metrics. Manage customer success and data quality teams, oversee anomaly remediation, and support sustainability reporting integrations such as GRESB, TCFD, and CDP. Collaborate with sales, product, and engineering on pilots, demos, customer feedback, and platform improvements.

Leads enterprise and strategic customer success across North America, owning strategy, operating cadence, retention, expansion, adoption, customer health, renewals, and executive relationships. Builds and develops a high-performing organization, establishes data-driven success programs, partners cross-functionally to improve customer outcomes, and personally manages strategic escalations. Reports goals, forecasts, and performance trends to executive leadership while improving processes and scalability.

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Support customer onboarding, communications, adoption programs, and account coordination. Prepare materials, investigate initial customer blockers, route product issues, maintain accurate account context, coordinate customer-team projects, and document recurring processes. The role requires clear writing, organization, practical curiosity, and flexible follow-through across multiple customer needs.

Manage and expand commercial customer relationships, especially in agriculture, by driving retention, renewals, expansion, and measurable ROI from geospatial solutions. Partner with sales and cross-functional teams on account strategies, success plans, QBRs, stakeholder engagement, risk identification, and customer milestones. Translate technical workflows into commercial value and guide high-stakes customer situations. This hybrid role requires working three days weekly from the San Francisco or Denver office and includes customer and internal travel.

Own retention, growth, adoption, and customer outcomes for a portfolio of enterprise accounts. Lead strategic business reviews, translate platform data into ROI, identify risks, develop save plans, and support expansion alongside Account Management, Renewals, Sales, and People Science teams. Build trusted senior-stakeholder relationships, create scalable customer-success plays, and use automation and AI to improve account management.

Leads Cohere’s global Customer Success, Services, and Technical Support teams, driving adoption, customer experience, lifecycle strategy, and executive-level customer advocacy. Defines workflows and handoffs, coaches functional leaders, analyzes customer and support data, improves the customer journey, and influences product strategy. Partners with pre-sales, Product Management, and Machine Learning Engineering to represent customer needs and deliver value to enterprise AI customers.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Leads DNV’s global customer success function for digital and AI-enabled offerings. Defines strategy, builds and develops the customer success team, establishes scalable onboarding and adoption processes, and partners with senior stakeholders, product, delivery, and support teams. Owns customer health, adoption, feature usage, value realization, and growth measurement while addressing adoption barriers and promoting responsible AI use across business groups and regions.

Leads the global customer success function for digital and AI-enabled capabilities. Develops strategy, builds and coaches teams, establishes onboarding and adoption playbooks, measures customer health and realized business value, and drives sustained product and feature adoption. Partners with senior stakeholders, product and delivery teams to enable change, address adoption barriers, communicate outcomes, and scale effective practices across business groups and regions.

Manage a high-volume portfolio of mid-market SaaS customers using scalable engagement, automation, onboarding, and customer education. Monitor product adoption and health signals to mitigate churn, identify expansion opportunities, and drive renewals. Analyze cohorts and customer usage data, create targeted communications, lead outcome-focused meetings, and develop reusable playbooks. Collaborate with Sales, Support, and Product to resolve issues and improve customer outcomes.

Build and lead the customer success function for a software company. Own client relationships across onboarding, retention, expansion, and feedback; help customers achieve platform value; identify at-risk accounts; support renewals and growth; collaborate with sales, product, and engineering; and contribute to marketing, positioning, content, events, and launches.

Manage a portfolio of 4–6 strategic enterprise customers, owning onboarding, adoption, value realization, retention, renewals, and expansion. Build executive relationships, lead business reviews, develop customer success plans, interpret analytics and ROI, identify risks, and coordinate Sales, Product, Engineering, Support, and Implementation teams. Drive measurable customer outcomes, account health, implementation success, and revenue retention while serving as the voice of the customer.

Lead and mentor North American Customer Success Managers while managing strategic customer relationships, implementations, adoption, renewals, escalations, and expansion. Partner with Sales, Professional Services, Partners, and Product to deliver measurable customer outcomes, influence the product roadmap, build executive partnerships, and strengthen customer advocacy and community engagement.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Serve as the technical advisor for strategic enterprise customers, leading onboarding, implementation, integrations, and adoption of an identity security SaaS platform. Partner with Customer Success Managers, resolve implementation challenges, identify customer risks, improve technical documentation and processes, and share IAM best practices internally and externally. The role also requires program and project management across multiple complex customer onboardings.

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.

Supports Customer Success Managers with SaaS customer onboarding, account records, milestone tracking, meeting notes, communications, documentation, customer feedback, and internal reporting. The intern researches e-commerce businesses, helps maintain FAQs and onboarding resources, escalates technical or regulated questions, and follows privacy and communication procedures while developing customer success and e-commerce operations skills.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Megaport is seeking expressions of interest from experienced Account Managers or Commercial Customer Success Managers for future Customer Success Manager opportunities. The role will involve supporting customers in a high-growth Network as a Service technology company and helping maintain strong commercial customer relationships. Applicants will be considered for upcoming openings and may receive early visibility into roles across Megaport’s global team.

Own provider onboarding, platform support, documentation, feedback collection, issue triage, and product improvement for Skin Clique’s provider network. Partner with Product, Engineering, Design, Operations, and support teams to reduce time-to-value, improve provider satisfaction, prioritize platform fixes, communicate incidents, and optimize ProviderOS workflows using analytics, instrumentation, and customer feedback.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.