Top Customer Success Jobs in San Francisco Bay Area, CA

The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

Serve as the top technical escalation for complex database and cloud infrastructure issues. Architect and optimize enterprise-grade database solutions, lead incident response and on-call rotations, mentor junior engineers, run workshops and proofs-of-concept, produce technical documentation and runbooks, and advocate customer feedback to improve the platform.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

As a Customer Success Manager, you'll develop and maintain relationships with veterinary hospital partners, strategize account growth, and gather customer feedback to inform product development and long-term goals.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Manager, you will enhance customer engagement with AI products, ensuring successful onboarding and drive adoption while building strong relationships with enterprise clients.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Serve as trusted advisor for ~40 customers, create tailored success plans to drive Klaviyo adoption, provide strategic and tactical support, escalate issues, recommend products to grow revenue, collaborate cross-functionally, and contribute product feedback and AI-driven workflow improvements.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Customer Success Specialist focuses on supporting customer operational needs and financial analysis related to software agreements, managing ROI insights, and ensuring customer satisfaction.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Mid-Market Customer Success Manager at Assembled manages customer accounts, drives business outcomes, and ensures ROI through relationship building and strategic initiatives.

Own and execute scaled digital customer engagement programs (webinars, workshops, email, on-demand content). Administer Gainsight lifecycle campaigns, manage Marketo email programs, run Zoom webinars, track engagement signals, analyze performance, and collaborate with stakeholders to iterate on program design and operations.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Customer Success Manager ensures successful post-sale customer journeys, develops relationships, advocates internally for customer needs, and measures the value of the product for clients, driving growth and efficiency.