Top Customer Success Jobs in San Francisco Bay Area, CA

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own the end-to-end post-sales customer journey, driving rapid deployments, measurable KPIs, ROI, adoption, and expansion. Partner with engineering to troubleshoot production issues, provide technical guidance, manage escalations, communicate with executive and technical stakeholders, and build repeatable onboarding and success processes. The role requires strong customer advocacy, technical integration knowledge, incident management skills, and the ability to operate with high ownership in a fast-paced AI startup.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Serve as primary customer contact, resolve support issues, analyze metrics to reduce churn, proactively engage high-usage customers for retention, manage outreach (including LinkedIn and YC batches), support community events, and implement process improvements to drive growth and customer success.

Own retention, renewals, expansion, and revenue forecasting for an enterprise portfolio of utility-sector Platform Services customers. Develop account and renewal strategies, identify commercial risks, lead value and business reviews, and build stakeholder relationships across operational, technical, procurement, and executive groups. Coordinate cross-functional DNV teams, translate customer needs into platform value, maintain CRM and forecast data, and grow net revenue retention. The role requires approximately 30% travel and strong utility-industry credibility.

Own end-to-end customer success for decentralized health studies: run study kickoff and onboarding, monitor study health (enrollment, compliance, data flow), manage client communications, coordinate logistics, drive renewals, and build automated dashboards, templated flows, and AI-assisted reporting while feeding customer insights to product and engineering.

Own customer relationships from onboarding through renewal and expansion. Manage account kickoffs, deployments, stakeholder alignment, time-to-value, usage growth, commercial conversations, and renewals. Identify expansion opportunities, build lightweight automation and tooling, and provide product insights from customer usage. The role is highly autonomous, in-person in Redwood City five days per week, with travel to customer sites as needed.

Own a portfolio of customer accounts from kickoff through renewal and expansion. Lead onboarding, deployments, multi-stakeholder engagements, and time-to-value outcomes. Forecast renewals, protect recurring revenue, identify expansion opportunities, and drive active usage toward committed spend. Build lightweight tooling and automations to scale customer operations, while sharing product usage insights with the product team.

Own customers from onboarding through renewal and expansion. Build delivery plans, drive technical product rollouts, monitor account health, run business reviews, resolve escalations, and advocate for customer needs internally. As the first post-sales hire, establish repeatable customer success processes, including handoffs, health scoring, templates, and cadences, while helping shape future team growth.

Provide customer support and onboarding for Ambrook’s financial software, helping family-run businesses set up accounts, understand bookkeeping concepts, troubleshoot issues, and use the product effectively. Manage high-volume chat and onboarding calls, communicate clearly across channels, gather customer feedback, and contribute to support processes and documentation. This contract role requires 20–40 hours weekly, including some evenings or weekends.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Own 25–40 mid-market customer accounts, leading implementation, integrations, SSO and SCIM setup, admin training, adoption, technical troubleshooting, health monitoring, and customer feedback. Drive successful rollouts and user engagement, independently resolve first-line issues, identify renewal and expansion signals, and coordinate commercial handoffs without owning pricing or renewals.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Help self-serve and corporate customers become successful, independent Roboflow users through technical onboarding, webinars, workshops, office hours, targeted enablement, and reusable educational content. Teach computer vision workflows including datasets, annotations, model training, evaluation, and deployment. Identify recurring customer friction, create scalable learning programs and documentation, monitor engagement, measure program effectiveness, and collaborate with Product, Support, Sales, and Field Engineering.

Manage a portfolio of B2B SaaS accounts through activation, adoption, and renewal support. Guide product and engineering leaders in using Productboard Spark for AI-first product management, configure AI context, coach prompt usage, deliver activation sprints, monitor adoption metrics, and identify expansion signals. Partner with account executives and renewal managers, document customer insights, improve playbooks, and provide product feedback. The role requires customer-facing technical advisory skills, product management knowledge, and professional AI experience.

Lead customer success for strategic electric utility accounts across the United States. Manage a team of Customer Value Architects and Forward Deployed Engineers while overseeing enterprise software deployments from pilot through long-term value realization. Advise utility executives, establish ROI and governance frameworks, guide adoption, oversee technical workstreams, manage escalations, and collaborate with Sales, Product, and Engineering on roadmap improvements and expansion opportunities.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Manage enterprise customers using Zip’s procurement platform, defining business outcomes, driving adoption, advising stakeholders, managing account health, and partnering with product and engineering on solutions. The role includes customer enablement, procurement workflow optimization, renewal support, relationship building across business functions, and continuous improvement of Customer Success processes and assets.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Manages enterprise customer relationships, serving as a trusted advisor and primary contact. Partners with Account Executives to drive renewals, retention, adoption, expansion, and advocacy. Builds success plans, analyzes product usage, provides strategic guidance and training, coordinates support across internal teams, handles escalations, transitions customers from onboarding, and mentors junior colleagues. The role involves complex account management, executive business reviews, customer feedback, and likely onsite international travel.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Lead customer activation, adoption, retention, onboarding, pilots, rollouts, support, and churn prevention across enterprise accounts. Partner with onboarding and go-to-market teams, troubleshoot technical issues such as SSO and calendar synchronization, identify expansion opportunities, and relay customer feedback to product and engineering. Build scalable customer success operations including usage reporting, templates, runbooks, support-agent QA, and retention processes.