Top Technical Account Manager Jobs in San Francisco, CA

Provide hands-on technical guidance and product adoption support to enterprise customers using Datadog. Analyze IT Operations environments, recommend configurations and process improvements, lead business reviews, advocate for customer goals, and collaborate with product, engineering, and technical services teams. The role requires cloud, scripting, CI/CD, containerization, monitoring, and AI-tool expertise, along with up to 20% travel to client sites.

Partner with strategic customers to optimize their cloud infrastructure, drive retention and expansion, and resolve complex technical challenges. Responsibilities include architecture consultation, cloud optimization, QBRs, customer advocacy, escalation management, technical presentations, documentation, training, and developing tools to improve account management efficiency. The role requires strong cloud, Linux, automation, programming, troubleshooting, communication, and stakeholder-management skills.

Provides technical advisory and post-sales support for enterprise accounts using SonarQube. Responsibilities include identifying adoption barriers, developing remediation plans, conducting deployment audits and QBRs, educating development teams, promoting code quality and security practices, gathering product feedback, supporting expansion, and partnering with sales on account and technical strategies. Requires strong software development or DevOps expertise, customer-facing experience, communication skills, autonomy, and the ability to advise technical stakeholders.

Own the operational health of strategic merchant integrations through monitoring, troubleshooting, SLA delivery, technical investigations, and root-cause analysis. Design custom integration solutions, lead technical initiatives, support launches and product adoption, influence roadmaps, create operational playbooks, and mentor TAMs. The role progresses toward end-to-end ownership of a strategic account portfolio while partnering with Product, Engineering, Operations, Customer Success, and support teams.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Build and maintain customer relationships as a technical advisor, driving Dragos Platform adoption and successful cybersecurity deployments. Address technical requests, resolve issues, provide guidance, conduct health checks, track account metrics, identify service and training opportunities, and coordinate with sales, support, engineering, product, and field teams. Requires enterprise cybersecurity experience, ICS/OT knowledge, SOC/SIEM familiarity, and up to 25% travel.

Own technical relationships with strategic crypto accounts, serving as a trusted advisor across engineering, product, and payments teams. Lead troubleshooting, incident response, technical reviews, implementation improvements, documentation, and product feedback. Develop runbooks and success metrics, coordinate cross-functional resolution efforts, identify growth opportunities, and lead projects that improve reliability, SLAs, operational efficiency, and customer self-service.

Own the technical relationship for strategic accounts, leading onboarding, SDK and API integrations, production health, incident response, release management, and technical project delivery. Translate customer needs into product feedback, coordinate internal engineering and support teams, monitor account health, and develop AI-assisted workflows and documentation. Requires strong technical communication, autonomy, multi-account management, cloud fundamentals, SQL, scripting, and experience with web or mobile integrations.

Provides executive-level technology strategy and account leadership for 25–30 managed IT service clients. Develops multi-year IT plans, budgets, project scopes, and technology initiatives; presents recommendations to C-level stakeholders; reviews network and security assessments; manages client relationships, escalations, project progress, and service quality. The role combines technical advising, consultative sales, project management, and customer success, with travel of up to 50%.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.

Serve as a strategic technical partner to enterprise customers, driving deployment, adoption, and optimization of Claroty's platform. Provide architecture guidance, proactively identify risks, support escalations, translate customer feedback to product teams, create technical playbooks, and lead executive technical conversations. Travel up to 30% and work onsite in Rio de Janeiro.

Supports prospects and enterprise customers across Latin America through technical evaluations, proofs of value, deployments, workshops, troubleshooting, and renewals. Configures identity, SSO, email, and allowlisting requirements; partners with Sales, Customer Success, Product, and Engineering; and creates scalable documentation and playbooks. Requires fluent English and Spanish, strong enterprise IT fundamentals, and 2–5 years of customer-facing technical experience.

Own technical integrations and partner relationships for DSPs, SSPs, MMPs, and advertisers. Lead onboarding, troubleshoot bidding and event discrepancies, configure postbacks, investigate data using SQL and logs, create dashboards, and translate partner issues into actionable engineering tickets. Maintain integration documentation, guide partners through launches, and provide technical leadership during business reviews and production incidents.

Manage the technical success of mid-market and enterprise customers using Action1. Review customer environments, recommend configuration and workflow improvements, and provide guidance on patch management, software deployment, automation, and endpoint security. Deliver consultations, walkthroughs, and training while building trusted customer relationships. Collaborate with Customer Success, Sales, Support, and Product teams to resolve technical challenges, increase adoption, support retention, and demonstrate ongoing platform value.

Own post-sales relationships for cloud and data center managed services customers. Responsibilities include service onboarding, business reviews, adoption, training, issue escalation and resolution, executive briefings, documentation, and service value delivery. The role requires technical account management expertise, strong communication and project management skills, and the ability to engage both technical teams and IT executives. Up to 25% travel is required for customer visits.

Own enterprise customer relationships from onboarding through adoption, value realization, renewal, and expansion. Lead implementation projects, executive business reviews, success planning, demos, and customer escalations. Build workflows, reports, and dashboards, while handling API integrations, SQL queries, and Python scripting. Collaborate with Solutions Architecture, Engineering, Product, Sales, and Account Executives to drive customer ROI, advocate for customer priorities, and support renewals and growth.

Serve as the primary technical advisor for enterprise customers adopting Camunda. Develop technical adoption plans, provide hands-on platform and architecture guidance, conduct health checks, manage escalations, and advocate for customer needs. Collaborate with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to drive outcomes. The role requires building trusted stakeholder relationships, explaining complex technology clearly, and traveling onsite up to 50% during busy periods.

Serve as the primary technical advisor for mid-market customers, leading onboarding, platform optimization, security reviews, technical check-ins, and enablement. Monitor account health, resolve escalations, coordinate with SOC, Product, and Engineering teams, demonstrate service value, and advocate for customers. Translate threat intelligence, SOC findings, and security requirements into prioritized guidance and account strategies while aligning technical stakeholders.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.

Owns technical customer relationships and drives adoption, maturity, deployment quality, and expansion of the SonarQube ecosystem. Responsibilities include identifying technical blockers, developing remediation plans, educating development teams, conducting deployment audits and QBRs, advocating for product improvements, communicating roadmaps, supporting account strategies, and positioning Sonar against competitors. Requires substantial software development or DevOps experience alongside customer-facing pre- or post-sales experience.

Serves as a customer-facing technical advisor for strategic enterprise SaaS accounts. The role guides configuration, integrations, data flows, workflows, adoption, upgrades, and technical strategy; identifies risks and expansion opportunities; supports customer health reviews and complex issues; and partners with Customer Success, Support, Product, Engineering, Sales, and Professional Services to maximize platform value.

Own the ongoing technical success of named B2B SaaS customers, guiding integration architecture, implementation, adoption, reliability, migrations, and technical escalations. Partner with account managers, support, product, engineering, and solution engineering to turn customer goals into measurable technical outcomes. Lead customer conversations, incident response, adoption improvements, and on-call participation while maintaining architecture documentation and advancing customer feedback.

Provides technical account management for enterprise and strategic clients using Rithum’s commerce platform. Responsibilities include channel implementations, platform optimization, troubleshooting, root cause analysis, technical project coordination, stakeholder communication, feature adoption, CRM case management, and cross-functional collaboration. The role also uses AI-enabled tools to improve analysis, documentation, automation, and productivity. Travel is required up to 10%.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Own technical relationships and complex deployments for strategic OT/ICS cybersecurity customers. Design secure architectures, troubleshoot networks and industrial protocols, advise on compliance and threat readiness, lead escalations and root-cause analysis, and mentor TAMs. Partner with executives, controls engineers, security teams, Sales, Product, and Engineering to improve customer security posture, platform adoption, and operational outcomes without disrupting production.