Top Technical Account Manager Jobs in San Francisco, CA

Leads technical account management for strategic cybersecurity customers, serving as a trusted advisor to executive stakeholders. Responsibilities include onboarding, platform optimization, architecture reviews, security reviews, incident response, technical escalations, executive briefings, and customer outcome tracking. The role coordinates with SOC, Product, and Engineering teams, supports renewals and expansion, reports security metrics, and mentors junior technical account managers.

Own enterprise customer relationships after implementation, driving BigPanda platform adoption, measurable IT operations outcomes, renewals, and expansion. Lead technical customer sessions, health checks, executive reviews, adoption roadmaps, and value conversations. Partner with account teams on renewal risk, upsell opportunities, and technical proof-of-value engagements. Act as the customer’s internal advocate while guiding integrations, troubleshooting, and platform configuration.

Serves as the primary technical advisor for paper mill customer accounts, supporting specialty chemical adoption, optimization, issue resolution, and retention. Builds customer relationships, conducts technical check-ins and business reviews, develops account plans with Sales, documents service findings in CRM, and collaborates with R&D and Portfolio teams. Requires paper and pulp chemical experience, technical testing ability, strong communication, and up to 25% travel. The employee must live within one hour of Somerset, Maine.

Manage enterprise customers throughout onboarding, deployment, adoption, operationalization, renewal, and expansion of the Wiz cloud security platform. Serve as a technical advisor, troubleshoot complex issues, coordinate with Product, Engineering, Sales, and Support, track customer health and business outcomes, lead executive communications, identify expansion opportunities, and help improve the TAM organization.

Serves as a dedicated technical advisor for enterprise customers using Akamai cloud and edge compute solutions. Develops customer success plans, drives cloud adoption and retention, advises on workload placement, scalability, performance, AI inferencing, and agentic AI strategies, and translates business objectives into cloud solutions. Collaborates with product, engineering, support, and services teams while tracking customer health, retention, NPS, and cloud consumption metrics.

Own client relationships for managed services and technology solutions, focusing on customer satisfaction, retention, renewals, and revenue expansion. Serve as the primary escalation point, conduct business reviews, manage account health and documentation, support quotes and fulfillment, identify upsell and cross-sell opportunities, maintain sales pipelines, report forecasts, and develop standardized technical solutions and statements of work.

Own technical customer onboarding and adoption for LiveRamp’s ad tech solutions. Design integrations, configure data onboarding and identity workflows, troubleshoot APIs and distributed systems, and coordinate with product, engineering, legal, and privacy teams. Track adoption, manage escalations, document solutions, deliver customer training, advocate for product improvements, and communicate milestones to technical and business stakeholders. Occasional travel supports client meetings, workshops, and industry events.

Manage technical customer onboarding, including asset setup, API integrations, platform configuration, testing, user permissions, training, account health, support triage, renewals, and product feedback. Serve as the first customer contact, identify expansion opportunities, improve adoption, and help streamline onboarding processes for renewable energy portfolios.

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Own the post-sales lifecycle for enterprise SaaS customers, leading implementation, onboarding, adoption, workflow optimization, AI enablement, and account health. Design scalable workflows, automations, and AI agents tied to customer outcomes. Manage stakeholder relationships, identify expansion and renewal opportunities, and collaborate with Sales, Product, Engineering, and Support. Use adoption data and account insights to drive measurable business value across a strategic book of business.

Own the technical relationship for enterprise customers, advising on CDP and martech strategies, product adoption, technical best practices, and expansion opportunities. Provide proactive guidance, troubleshoot complex issues, manage customer-facing technical projects, and collaborate with Sales, Support, Product, and Engineering. Surface customer use cases and product gaps to improve the Hightouch platform and drive retention and renewals.

Own the technical relationship for enterprise customers, driving Hightouch adoption, retention, and expansion. Provide proactive technical guidance across CDP and martech strategies, troubleshoot complex issues, advise on best practices, and manage technical escalations. Collaborate with Sales, Support, Product, and Engineering, execute customer-focused technical projects, surface product feedback, and help customers achieve optimal data utilization and future-state outcomes.

Manage complex customer issues, triage support activity, and coordinate escalations across Client Engagement, Product, Engineering, and project teams. Analyze tickets and feedback to identify trends, risks, process gaps, and product opportunities. Improve support operations through documentation, dashboards, workflows, routing logic, playbooks, and feedback loops. Serve as a customer advocate while supporting strategic initiatives and strengthening handoffs, prioritization, and operational decision-making.

Owns the triage and escalation of complex customer issues, connecting support activity with Product, Engineering, Client Engagement, and strategic projects. Identifies recurring trends, operational gaps, product opportunities, and customer friction. Builds scalable support processes, documentation, dashboards, workflows, and feedback loops while improving handoffs and enabling informed prioritization across teams.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Serve as a technical advisor for enterprise customers using Delinea privileged access solutions. Responsibilities include configuration, onboarding, training, customer health monitoring, issue resolution, vulnerability and release communication, technical reviews, beta testing, documentation, executive reporting, and customer advocacy. The role partners with sales, support, engineering, and product teams, supports transformational technology projects, and travels primarily in North America for quarterly business reviews and solution assessments.

Serves as the primary post-sales technical contact for enterprise data center customers. Manages technical escalations, coordinates resolution across Support, Engineering, Product Management, and Professional Services, and supports deployments, updates, education, and adoption. Builds strategic success plans, conducts account reviews, identifies growth opportunities, tracks account health, and aligns customer requirements with product roadmaps. Travel of approximately 30–40% is required.

Own the full enterprise and ecosystem partner journey, supporting pre-sales solution design, onboarding, post-launch success, technical escalations, health metrics, QBRs, and expansion. Build scalable customer-success playbooks, coordinate with engineering and product, support validators and integrators, and translate partner feedback into product and go-to-market priorities.

Supports Stripe’s largest and most complex users through strategic technical consultation, relationship management, integration guidance, troubleshooting, and operational solutions. The role leads business and technical conversations, addresses fraud, disputes, declines, product adoption, and global expansion, and collaborates with Account Management, Operations, product, and support teams. It also creates user-facing content and helps improve Stripe’s technical account support offering.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.