Search the 24 jobs at Freshworks

The Director of Corporate Strategy at Freshworks is responsible for shaping the future direction of the company by developing and executing initiatives that drive long-term growth and competitive advantage. This individual will collaborate with senior leaders across various departments to shape company strategy and drive execution. The role involves conducting research and analysis, defining and tracking strategic initiatives, and driving leadership alignment on high priority projects.

Seeking a Customer Advocacy Specialist to support North American and Latin American business, responsible for developing the customer reference program, growing relationships with key accounts, and collaborating with various teams to develop customer stories and incorporate references into marketing collateral.

Seeking an experienced Senior Growth Marketing Manager specializing in Conversion Rate Optimization (CRO) to drive Marketing ROI by improving visitor acquisition and conversion rates across the web journey for all products. Responsible for managing web experiment roadmap, primary transactional metrics, and building a culture of experimentation. Collaborates with various teams to launch experiments, analyze results, and scale successful tests.

Senior Deal Desk Analyst responsible for supporting the growth of the business by partnering with key cross-functional teams in processing customer contracts. Hybrid role with 3 days onsite required at San Mateo HQ. Responsibilities include collaborating with sales teams, maintaining product knowledge, and providing sales guidance. Qualifications include 4+ years of relevant experience, SaaS environment experience, exceptional communication skills, and CRM database knowledge. Salary range: $110,000 - $145,000+ per year.

As Director - Revenue Operations, responsible for developing tailored sales strategies for channel partners, facilitating communication, monitoring performance, presenting to leadership, forecasting performance, designing incentive structures, establishing processes, and enhancing channel sales effectiveness.

Help build, implement, and evolve a global employee communication strategy and programs, create connections and community between employees, senior leaders, and managers, and reinforce company culture and values.

As Manager - Program Management focusing on Customer Engagement Programs at Freshworks, you will spearhead strategic initiatives to improve customer experiences and drive product adoption. Responsibilities include defining operational plans, collaborating with key stakeholders, monitoring KPIs, and providing data-driven insights. Qualifications include a Bachelor's degree in Business Administration or Marketing, 7-10 years of experience in program management or customer engagement, strong communication skills, and a deep understanding of customer lifecycle management principles.

Senior Manager of CX Consulting responsible for architecting innovative solutions within the Freshworks Customer Support Suite. Role involves collaborating with stakeholders to drive optimization efforts and shape the architectural vision.

The Engagement Manager at Freshworks is responsible for planning, executing, and successfully implementing SAAS products for customers. They coordinate closely with internal teams and customers to deliver solutions on time with quality results. Major responsibilities include project management, stakeholder communication, resource planning, and ensuring customer satisfaction by delivering exceptional service.

Seeking a Senior Director, Integrated Campaigns to lead creative and impactful marketing campaigns across multiple products, channels, regions, and segments with a focus on engaging and acquiring new customers. Must have extensive experience in marketing leadership and driving revenue pipelines in high-growth companies.

Chief of Staff for Chief Customer and Marketing Officer (CCMO) at Freshworks, responsible for shaping the growth trajectory of the customer-centric Integrated Customer Growth organization through strategy development, goal setting, and effective communication.

Freshworks is seeking a highly motivated Sr. Strategic Sourcing Manager to support sales and marketing organizations, drive strategic sourcing projects, manage global employee travel, and collaborate with peers to optimize service relationships and contribute to long-term success. This hybrid role requires onsite presence 3x/week in San Mateo, Bellevue, or Denver. Qualifications include strong problem-solving skills, negotiation expertise, financial analysis proficiency, and the ability to manage multiple projects in a fast-paced environment.

Seeking a seasoned compensation specialist to join the Total Rewards team. Responsibilities include designing and executing executive compensation programs, preparing materials for the Compensation Committee, collaborating cross-functionally, providing directional leadership, and maintaining a global perspective. This is a hybrid role with in-office presence required 3 days a week at the San Mateo headquarters.

Freshworks is seeking a Senior Director of Product Marketing to lead the go-to-market strategy for their Customer Service products. Responsibilities include developing product positioning, driving product adoption, analyzing market trends, and collaborating with various teams to achieve revenue goals.

Senior Product Marketing Manager at Freshworks responsible for developing messaging and executing competitive marketing strategies for Freddy AI powered by the Freshworks Neo platform. Requires proven success in AI and platform marketing strategies with experience in emerging products and driving GTM strategies.

Experienced Staff Program Manager needed to oversee worldwide marketing initiatives, develop efficient processes, communicate effectively, and drive success for a global software company based in San Mateo, CA.

Director of Investor Relations position at Freshworks in San Mateo, CA. Responsible for managing investor relations program, analyzing information, building investor targeting strategies, and managing investor events. Must have 8+ years of experience in investor relations or related fields.

Drive the content vision for web experiences, optimize strategies, conduct research, and collaborate with various teams to update and redesign the website.

Seeking a Senior Manager of Partner Marketing to lead marketing strategy and execution with top-tier ISV Partner (AWS). Responsible for building awareness, generating demand, and driving revenue through joint demand generation activities. Must have experience working with partners and driving measurable business impact. Strong stakeholder management and data-driven performance management skills required.

The Sr. Manager of Financial Communications will be primarily skilled at using creative, integrated business and financial communications strategies to promote and protect Freshworks' narrative to Wall Street using quarterly earnings, Investor Day and more. The person in this role will also be responsible for developing communications strategies in support of our ESG initiatives, and manage critical issues.