Drive SaaS sales growth across State, Local, and Education accounts in the Western U.S. Build pipeline through existing-account expansion and new-logo acquisition, sell complex observability and cloud solutions, manage territory and account plans, forecast accurately, engage senior government executives, and collaborate with pre-sales, customer success, marketing, engineering, sales operations, finance, and channel partners to close deals.

Manage renewals, retention, churn mitigation, and expansion for existing SaaS customers. Build strategic relationships with economic buyers and executive stakeholders, negotiate complex contracts, identify upsell opportunities, and collaborate with Account Executives, Customer Success, Product, Solutions Consulting, Legal, and Operations. Analyze customer and pipeline data, maintain Salesforce records, support adoption, conduct business reviews, and achieve quota-based revenue goals.

Provides Tier 1 and Tier 2 technical support in a primarily Mac-based environment. Responsibilities include troubleshooting hardware, software, networks, and SaaS applications; configuring laptops, printers, and peripherals; provisioning accounts and access; supporting meetings and events; maintaining hardware inventory; managing JSM tickets; training users; and participating in global emergency on-call coverage.