IT System Engineer

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About this opportunity
Are you excited by the idea of keeping business-critical systems running while helping to shape their next generation? As an IT System Engineer, you will support Ericsson's global Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
You will join a global, multicultural team that support ~1,000 customer contracts that deliver Hardware Services, mainly spare-part replacements, so your work has a direct impact on reverse-logistics and supply-chain performance for customers worldwide.
What you will do
• Act as a first-line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
• Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
• Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
• Translate business and operational demands into clear system requirements and configuration changes
• Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
• Prepare and maintain test and production environments, and support testing, cutover, go-live and hyper-care
• Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
• Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
• Use operational and performance data to spot trends, bottlenecks and improvement opportunities
• Share knowledge, document solutions and contribute to a positive, "can-do" team culture across countries and time zones
You bring:
• Bachelor's degree in IT, Computer Science or a related field.
• Good understanding of IT systems and platforms
• Understanding of reverse-logistics and supply-chain operations
• Experience with services or Services R&D / service-development processes
• Proficiency in English, both written and spoken
• Knowledge and hands-on experience with Dynamics 365 (D365) or similar ERP / field-service platforms
• Basic knowledge of cloud technologies and SaaS platforms
• Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
• A customer-focused mindset, strong collaboration skills and an outgoing, communicative personality
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 787749