Senior Product Manager, Clinical Digital Insights

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function: 

Senior Product Manager, Clinical Digital Insights

You will manage da Vinci® the identification of needs and the develop of features to support the digital needs of General Surgeons, Colorectal Surgeons, Thoracic Surgeons, and HPB surgeons across the Intuitive digital ecosystem.  You will develop and conduct market and user research, make product proposals, write product requirements and lead the product through development and design stages. You will work with product marketing to ensure a successful launch and provide expertise throughout the entire product lifecycle. You will partner with the design and engineering teams along with other internal stakeholders throughout the entire product lifecycle process to ensure successful product launch and adoption.

In your first year, you can expect to:

• Understand and identify opportunities to better serve General, Colorectal, Thoracic and HPB surgeons across the Intuitive digital ecosystem.  Develop business justification for recommendations and gain alignment across key stakeholders on project prioritization.  Focus on needs an opportunities across pre-operative, intra-operative, and post-operative experiences that will improve the ability of surgeons to provide patient care.

• Develop the business justification for new products and features by working with customers and company stakeholders.  Develop business analyses, including competitive assessments, to facilitate sound data-driven decision making.  Create recommendations for features and capabilities to meet specific surgeon needs in the My Intuitive platform.

• Use qualitative and quantitative market research methods and direct customer interviews and observations to develop insights that inform the product roadmap. Refine requirements with feedback from customers, clinical sales and clinical development engineering.

• Lead cross-functional product teams including engineering, sales and marketing to execute against the product plan.

• Represent product management in the product development process, complete deliverables such as market requirements and product requirements documents and facilitate tradeoff discussions with design teams while keeping the needs of the customer and the business in mind.

• Engage with Human Factors and Interaction Design partners during the development process by establishing design requirements, prioritizing design efforts, coordinating design reviews, and documenting and communicating design decisions.

• Convey product value proposition to global marketing for global product positioning and messaging.

• Measure product success by monitoring product adoption and seeking post-launch product feedback.

• Develop a deep understanding of the surgical treatments for applicable indications, including monitoring and consuming clinical literature, attending medical society meetings and engaging with physician key opinion leaders (KOLs).

• Collaboratively develop global product commercialization plans with regional marketing and commercial teams.

• Understand competitive, emerging and complementary technology and its potential impact on Intuitive’s product lines.

• Work with the product engineering and business development teams to evaluate new technologies and prioritize the new business development pipeline.

• Monitor and prioritize product quality issues. Work on cross-functional teams to resolve product issues and critical customer issues.

• Conduct additional activities across the product lifecycle as needed including, participating in product education program development and supporting sustaining product activities including end of life.

Required Expertise

We believe you are a good fit for this role if you have the following qualifications:

• Minimum Bachelor’s degree required. MBA strongly preferred

• Minimum 4 or more years professional experience in product management, marketing, sales, customer service, engineering, operations, logistics, or equivalent role

• Experience in surgical equipment preferred

• Demonstrated interest in healthcare, hospital operations and medical devices

• Good written and verbal communications skills

• Ability to communicate in a clear, concise, professional manner

• Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams without formal authority. This includes the ability to lead in bridging communication between engineering, design, marketing, sales, and customers.

• Presentation skills to internal & external audiences including leaders at the VP level

• Self-directed with awareness to proactively seek advice when needed

• Quantitative mindset, proven ability to investigate open-ended problems and work cross-functionally to implement initiatives

• Demonstrated ability to work creatively amidst competing priorities

• Ability to prioritize and smoothly manage multiple competing deadlines and tasks

• Strong knowledge of the MS Office product suite

• Ability to travel up to 25%, including international

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.