Supports Stripe’s largest and most complex users through strategic technical consultation, relationship management, integration guidance, troubleshooting, and operational solutions. The role leads business and technical conversations, addresses fraud, disputes, declines, product adoption, and global expansion, and collaborates with Account Management, Operations, product, and support teams. It also creates user-facing content and helps improve Stripe’s technical account support offering.
Who we areAbout Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamTechnical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.
What you’ll doStrategically support Stripe’s largest and most complex users.
Responsibilities- Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
- Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
- Build long-term user relationships that increase loyalty to Stripe and its products.
- Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
- Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
- Lead user-facing meetings in person and by video.
- Contribute to the continued design of this support offering.
- Create user-facing content that provides long-term solutions.
We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.
Minimum requirements- 5+ years of enterprise-level, client-facing experience.
- Strong product sense and enthusiasm for solving difficult user-related problems.
- Strong written and verbal communication skills.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
- Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and comfort working with technical teams.
- Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
- Bachelor's degree is required.
- Experience in the payments industry
- An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
- Experience managing small- to medium-scale projects.
- Strong organizational skills and a self-starting approach.
Stripe San Francisco, California, USA Office
510 Townsend St, San Francisco, CA, United States, 94103
Similar Jobs
Software
The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.
Top Skills:
AlationSparkAtlanAWSAzureCollibraDatabricksGCPInformaticaKafkaKubernetesSnowflake
Cloud • Information Technology • Machine Learning
The posting identifies a Manager, Field Engineering role at CoreWeave, but does not provide specific responsibilities, qualifications, or team details. The position involves field engineering management in an AI cloud infrastructure environment. The role requires access to export-controlled information and may require U.S. person status or export authorization eligibility.
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Analyzes and manages the X-BAT opportunity pipeline across near- and long-term horizons. Maintains Salesforce data integrity, reporting standards, dashboards, and forecast visibility. Partners with Capture, Finance, business development, and program teams to evaluate opportunities, identify pipeline risks, support revenue planning, and recommend portfolio actions. Coordinates data corrections, scenario analysis, risk mitigation, and recurring pipeline-to-finance reviews.
Top Skills:
ExcelMicrosoft PowerpointSalesforce
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
