The User Retention Lead will manage the post-sale experience for customers, ensuring long-term retention and customer success in B2B SaaS environments.
We are monday.com, a global software company transforming how businesses run. monday Service is built for long-term customer success, retention, and expansion across service-driven teams.
We believe customers stay and grow when they succeed from day one. The way teams operate immediately after purchase is critical to long-term value and satisfaction.
monday.com is looking for a User Retention Lead to own the post-sale experience for monday service customers. This is a senior individual contributor role with a clear growth path toward people management.
The role is based in Tel Aviv, Israel.
- 5+ years of experience in customer success, retention, CX, or account-focused roles in B2B SaaS
- Strong understanding of post-sale customer journeys and lifecycle management
- Proven ability to collaborate cross-functionally and influence without authority
- High empathy combined with a structured, problem-solving mindset
- Comfortable owning complex customer situations end to end
- Builder mentality with a passion for creating processes and playbooks
- Strong English communication skills, written and verbal
Similar Jobs at monday.com
Productivity • Sales • Software
The User Acquisition Lead will build and manage the acquisition engine for monday service, focusing on performance marketing and user acquisition strategies.
Top Skills:
Google AdsLinkedin AdsMeta Ads
Productivity • Sales • Software
Lead end-to-end go-to-market (GTM) strategies for new accounts, collaborating with Sales, Marketing, and Customer Success teams for revenue growth.
Top Skills:
Data-Driven InsightsSaaS
Productivity • Sales • Software
As an Executive Assistant, support the CPTO by managing a complex calendar, prioritizing tasks, and ensuring efficient operations in a dynamic environment.
Top Skills:
Google WorkspaceMS Office
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
