Top Remote Customer Success Manager Jobs in San Francisco Bay Area

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Manage a portfolio of K-12 district partners as a trusted advisor across onboarding, adoption, renewals, and expansion. Lead kickoff/customization calls, track health metrics in ChurnZero, own contract renewals in HubSpot, provide direct support, coordinate with internal teams, drive adoption and advocacy, and use data to refine the customer experience.

Manage client relationships and application metrics, drive account growth and upsell opportunities, ensure accurate reporting, act as liaison to engineering (manage Jira tickets), support pilots and software testing, educate clients, and attend occasional client meetings (up to 10% travel).

Manage onboarding and lifecycle of customers on CrowdStrike Flex agreements as the SME. Drive retention and growth through Success Plans, consumption reporting, health checks, and cross-functional collaboration with Sales, Engineering, and Services. Build relationships, align offerings to customer objectives, and communicate status while continuously developing product knowledge.

Serve as a strategic partner to social good customers to drive adoption of Blackbaud/YourCause cloud solutions. Build executive relationships, develop success plans, monitor customer health, protect recurring revenue, support renewals, identify expansion opportunities with sales, and foster advocacy through best practices, training, and events.

Manage the full post-sale customer lifecycle to drive adoption, retention, and revenue expansion. Build measurable success plans, surface expansion opportunities, mitigate churn via data-driven engagement, run QBRs, maintain CRM hygiene, and coordinate cross-functionally to deliver customer value and influence product and GTM strategy.

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.

Manage a large portfolio (500-600) through digital-first programs to drive SaaS adoption, retention, and growth. Design and execute digital campaigns, monitor customer health and usage data, deliver digital QBRs/webinars, partner with renewals and product teams, and build scalable playbooks and automation.

Manage a portfolio of enterprise accounts through onboarding, adoption, renewal, and expansion. Drive customer satisfaction, retention, and growth for Cisco and multi-OEM Enterprise Agreements, provide EA consumption and renewal expertise, conduct QBRs and health checks, identify risks and expansion opportunities, and partner with Sales, Renewals, and Technical teams to optimize license utilization and forecast renewals.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a Mid-Market portfolio (~120 small business accounts, $40-100k ARR), drive renewals and retention, log activities in Salesforce, prepare business reviews, handle contracts/invoicing/quotes, identify upsell opportunities, lead trainings, resolve escalations, and collaborate with internal teams to improve customer adoption and satisfaction.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Partner with wealth management clients to drive Feathery adoption: lead onboarding and integrations, map CRM/data, optimize workflows (onboarding, account opening, advisor transitions), train users, and coordinate with product and engineering to ensure successful launches and long-term retention.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.