Jobs at Uniphore

The Director of AI Customer Success oversees enterprise client relationships, ensuring success metrics and driving AI adoption, retention, and value realization through strategic consulting and collaboration with internal teams.

The SVP Revenue Operations at Uniphore will drive GTM strategy, revenue planning, systems management, and team leadership to support high-growth B2B operations.

Lead enterprise AI advisory for C-suite clients: define AI strategy, responsible AI and governance, run executive discovery workshops, design solution blueprints for Uniphore Business AI Cloud, support pre-sales and post-sales value realization, mentor advisory teams, and inform product roadmaps to drive measurable ROI and scalable agentic AI adoption.

Own and grow large enterprise accounts by selling multimillion-dollar AI solutions. Manage full sales cycle from C‑suite prospecting to close, build multi-year account strategies, deliver $2M–$4M ARR, develop ROI business cases, and coordinate cross-functional teams to expand strategic relationships.

Design and implement agentic AI systems and workflows; lead experiments and evaluations for prompts, agents, and model variants; finetune and optimize small-to-medium foundation models; deliver end-to-end ML solutions into production; mentor junior scientists and influence technical roadmap.

Senior strategic advisor to the CEO who defines and drives executive narrative, crafts high-impact CEO content (speeches, op-eds, social media), secures and readies speaking/media opportunities, builds and leads the CEO Executive Communications function, aligns internal communications, and measures impact to elevate Uniphore's position in Business AI.

Partnering with the CEO to lead strategic initiatives, drive operational excellence (QBRs, OKRs, Board reporting), produce market and competitive insights, enable cross-functional alignment, and manage project frameworks to ensure timely delivery and leadership development across the company.

Lead and scale global commercial legal efforts: draft, structure, and negotiate complex SaaS and technology agreements; redesign contract workflows and implement AI tools; develop scalable templates and playbooks; advise senior leadership on IP, data privacy, security, and regulatory risks; collaborate with go-to-market teams and manage outside counsel.

The VP of GSI Partnerships will define and execute the global partnership strategy, manage relationships with top-tier GSIs, and drive revenue through joint opportunities while mentoring a small team.

As Director, AI Advisory, serve as a strategic partner to Global 2000 customers. Shape AI transformation journeys, lead workshops, enable operationalization of AI, and mentor team members.

Lead technical design and delivery of large-scale Agentic and Knowledge AI solutions. Own end-to-end deployments, integrations, agent workflows, and observability. Serve as primary technical contact, customize platform components, provide product feedback, mentor teams, and stay current on RAG/LLM/SLM, vector DBs, agent orchestration, fine-tuning, and security/guardrails.

Lead end-to-end design and delivery of enterprise-scale Agentic AI solutions across multiple customers and industries. Architect robust, scalable, secure systems (RAG, multi-agent, SLM/LLM, multimodal), mentor Forward Deployed Engineering teams, partner with senior customer stakeholders, define best practices and reusable frameworks, drive post-delivery optimization, and publish thought leadership while ensuring governance, observability, and compliance.

The Product Marketing Manager will lead competitive strategy, create impactful content, enable sales teams, and analyze the competitive landscape to drive revenue.

As a Senior AI Engineer, you'll develop ML and Generative AI models, ensure integration with enterprise applications, and manage large datasets while collaborating with teams and mentoring others.

The Vice President of Product Strategy will lead strategic product initiatives across AI, platform, and applications, defining and executing product vision, and driving operational excellence in product management.

The role involves technical ownership of AI solution deployments, focusing on design, architecture, and delivery of customer applications, collaborating with teams for success.

The SVP of Solutions Engineering leads the strategy and execution for global solutions that drive customer success, partnering with multiple functions to deliver value and innovate using AI technologies.

Own and close multi-million-dollar deals with Tier 1 GSIs, drive revenue tied to assigned partnerships, execute joint account plans, lead enterprise sales cycles, negotiate complex agreements, build senior relationships with GSI leaders, and align cross-functionally to ensure adoption and reporting in Salesforce.

Lead end-to-end website and discoverability strategy for humans and AI agents. Own audience journeys, SEO/AEO/GEO, content structuring, CRO, AI-powered marketing operations, measurement dashboards, and cross-functional stakeholder alignment to improve brand visibility across search and AI answer surfaces.

Lead internal events, executive-ready content and employee communications. Plan and execute companywide meetings, develop polished presentations and messaging, manage intranet/knowledge base, coordinate vendors/speakers, track budgets and KPIs, and leverage AI tools to accelerate content workflows.