San Francisco-based company Talkdesk announced Thursday that it raised $230 million in fresh financing. The Series D round sent its valuation skyrocketing to a whopping $10 billion, securing its status as a decacorn.
Talkdesk’s contact center software was created to provide companies with a way to improve their customer service. The cloud-based SaaS platform acts as a virtual contact center, removing the need for businesses to operate centers of their own.
Talkdesk’s software has received renewed amounts of interest since the onset of the pandemic. As customers continue to shift their shopping habit online, their call, chat and email interactions with businesses have become that much more important.
“For many organizations, the contact center is fast becoming a driver of tangible business results and an asset to the bottom line,” Tiago Paiva, founder and CEO of Talkdesk, said in a statement. “Since its founding, Talkdesk has been challenging the status quo and shaking up the industry’s old world order to make this a reality.”
Over the last two years, Talkdesk has expanded its service to cover over 10 countries including Australia, Brazil, Canada, France and Germany, among others. More than 1,800 enterprises around the world, including IBM and Fujitsu, rely on Talkdesk to handle their customer service interactions.
Talkdesk will invest the new capital in product research and development as the company continues to scale. The platform has introduced several new tools to its platform over the course of the last several months.
In April, Talkdesk launched two new products. The first, Talkdesk Workspace, operates as a customizable interface for customer service teams. The second, Talkdesk Builder, offers enterprises a set of tools for customization across routing, reporting, integrations and more.
The platform upgrades don’t stop there. In June, the company launched two new industry-specific offerings to serve the needs of fintech and healthtech organizations.
Talkdesk plans to grow its team as it continues to scale. Over the course of the last year, the platform doubled the size of its staff to nearly 2,000. Following the latest raise, Talkdesk plans to continue the hiring momentum. The company is now hiring for nearly 100 open positions spanning every department, with a majority of hires being made on its sales team.
Talkdesk has raised $498 million in venture capital financing to date, according to the company.
Additional investors in the round include Whale Rock Capital Management, TI Platform Management and Alpha Square Group.
