Top Senior Level Customer Success Jobs in San Francisco Bay Area
Responsible for managing and leading a fully outsourced, global multi-partner operation to drive exceptional operational results and customer satisfaction. Implement strategies, track key performance metrics, and collaborate with internal teams for continuous improvement. Build strong relationships, influence, and communicate effectively to ensure high performance standards are met.
Manage multi-partner, fully outsourced customer support operation. Drive performance through strong business acumen and exceptional people leadership. Orchestrate and oversee large-scale operational function, ensuring quality service delivery to customers. Collaborate with various departments to achieve business objectives and key performance goals.
The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive from BlackLine solutions, focusing on digital transformation and process optimization. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, and identifying risks to customer goals.
Seeking a Customer Value Manager to drive success in Customer Value Management Office by supporting field sales, driving outcomes for customers, and minimizing customer attrition. Requires 5 years of related experience, ability to simplify information, and proficiency in financial metrics.
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The Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to help them accelerate their digital journey. They work directly with customers of varying market segments, sizes, and solution complexities. Responsibilities include building executive-level relationships, guiding customers on best practices, identifying risks, and delivering business value. The salary range for this position is 80,000 - 110,000 CAD per year.
kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.
Manage a team of Customer Success Managers to execute team vision, drive product adoption, customer engagement, and growth of Atlassian solutions. Responsible for team management, hitting team OKRs, defining processes, building relationships, mentoring team members, and developing collaborative programs. Requires 8+ years in Customer Success, 3+ years of people management experience, and proven track record in Enterprise SaaS.
As a Senior Manager, Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success through investing in the development of Customer Success Engineering specialists. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating with multiple teams within Cloudflare.
The Director of Client Partnerships at Zeta Global is responsible for developing and executing strategic plans to achieve revenue goals, maintaining relationships with key stakeholders, understanding industry trends, and managing the sales process from start to finish. This role also involves identifying and qualifying new opportunities, overseeing important accounts, and analyzing performance trends to deliver insights to clients.
The Client Director at ServiceNow is responsible for producing new business with existing accounts, overseeing executive relationships, leading virtual teams, and achieving financial targets. They provide strategic leadership, manage executive relationships, and develop clear roadmaps to promote outstanding customer experiences.
Client Partner role at Roblox focusing on revenue driving opportunities and cultivating partnerships for the CPG vertical. Responsibilities include delivering sales targets, guiding marketing conversations, building growth strategies, managing relationships, and developing compelling sales propositions. Requires 8+ years of experience in Sales, Marketing, and/or Partnerships, with knowledge of advertising ecosystems and proven sales success in dynamic environments.
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