Top Tech Support Jobs in San Francisco Bay Area
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, and providing excellent customer support experiences. They must have a deep understanding of the ServiceNow platform and utilize various diagnostic tools to isolate and resolve issues. The role also involves collaborating with different teams and providing input for process and product improvements.
Resolve technical cases created by customers, provide amazing customer support experiences, troubleshoot technical issues, collaborate with teams, provide input for process and product improvements.
Senior Manager role at ServiceNow responsible for managing and exceeding Support KPIs, People Management, Change Management, customer escalations, daily case management, and operations outages. Must have 8+ years of technical support and service management experience with a focus on enterprise support in a large and complex environment.
Staff Veeva Systems Specialist responsible for maintaining Veeva QMS and LMS systems, internal point of contact for system changes, testing new features, monitoring system performance, executing quality reviews, managing vendor relationships, and leading Quality Systems Specialists.
The Curriculum Developer for Cloud Security will create and maintain course material on incident response, forensic analysis, intelligence operations, and other security topics. They will work remotely and produce high-quality training materials for a diverse audience, emphasizing cloud computing concepts and security best practices.
The Manager, Technical Marketing for Cloud Security brings technical expertise and product knowledge to lead technical marketing efforts for cloud security at CrowdStrike. This role involves creating technical content, product demonstrations, workshops, and more to showcase how CrowdStrike addresses customer challenges and stops breaches. The manager will work closely with cross-functional teams and manage a small team of technical marketers in a remote-first culture.
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Pando Telecom Co. is seeking an experienced WIFI Support Engineer who is passionate about delivering echelon support and customer service. The qualified candidate will troubleshoot and resolve hardware issues related to existing WIFI networks and deployments. They will provide onsite engineering support, conduct RF surveys, manage project parts and inventory, and work independently or with a team.
Manage and refine content safety moderation workflows, collaborate with cross-functional teams, analyze data for decision-making, and stay updated on industry trends for continuous improvement. Bachelor's degree in business or related field with 5+ years of experience in operations management and product support focusing on content safety moderation.
Provide logistics and asset support to the IT Support team, assist with hardware deployments, maintain equipment inventory, and ensure smooth IT operations at Instacart.
Provide advanced technical support and guidance, lead investigation and resolution of critical issues, collaborate with engineering teams, mentor team members, lead high-impact projects, stay updated on new technologies, foster a culture of continuous improvement.
Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, and creating knowledge base articles.
Lead the Technical Support Engineering team to provide world-class technical support experience to Samsara's mid-market and enterprise user-base. Collaborate with various teams to resolve technical issues and maintain high-quality service for customers.
Deliver custom technical solutions and advise customers on integrating Asana into tech stacks. Lead technical implementation projects, work with Product Management and Engineering, and provide developer feedback. Must have 5+ years in Solution Architecture or Consulting in a SaaS environment.
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