Top Tech Support Jobs in San Francisco Bay Area, CA

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

As a Principal Technical Support Specialist, you resolve complex customer issues, act as an escalation point, mentor peers, and drive process improvements.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with engineering, and enhance user experience through documentation and tool improvements. You will handle customer inquiries, debug issues, and monitor user-generated content for compliance.

As a Technical Quality Specialist, you'll troubleshoot complex bugs, manage customer inquiries, and collaborate with internal teams to enhance the Figma Weave experience. You'll act as a key liaison for technical issues and contribute to quality improvements and documentation.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Manage a technical support team to resolve customer issues with drones and related software, while ensuring high customer satisfaction and operational efficiency.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide technical support and escalation assistance for Merge Healthcare products, ensuring customer satisfaction through effective problem resolution and communication.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.