Top Remote IT Jobs in San Francisco Bay Area, CA

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Own internal IT operations, including employee onboarding and offboarding, device configuration, troubleshooting, SaaS and identity administration, hardware inventory, office technology, endpoint compliance, access reviews, and SOC 2 support. Build automations for SaaS provisioning, hardware lifecycle management, and IT workflows while improving documentation, security practices, and employee productivity.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.

Manage end-to-end vendor onboarding, including account provisioning, secure workstation and access-device logistics, compliance tracking, equipment lifecycle management, queue monitoring, documentation, and basic technical support. Coordinate with vendors and cross-functional teams across multiple time zones, maintain confidential records, resolve onboarding issues, track backlogs and dependencies, and escalate delays or complex technical problems.

Provides Level I/II technical support for computers, applications, printers, mobile devices, VPN, RingCentral, email, and basic network access. Resolves helpdesk tickets, documents solutions, maintains inventory processes, supports Azure, Intune, Active Directory, and Exchange, responds to security incidents, and assists with server functions and IT projects. Requires strong customer service, communication, troubleshooting, prioritization, and documentation skills. Occasional nights, weekends, holidays, emergency on-call coverage, and travel between company locations are required.

Lead the internal IT organization for a remote cybersecurity SaaS company. Own IT strategy, service delivery, infrastructure, corporate systems, help desk, security controls, vendor relationships, budgets, and operational processes. Build and develop distributed teams, oversee technology platforms and employee onboarding, manage incidents, define service metrics, and partner with Security, Engineering, People, and Finance to deliver reliable, secure employee technology experiences.

Provides IT support for DLA enterprise Windows environments by diagnosing incidents, installing and maintaining hardware and software, managing backups, supporting OneDrive and print/fax migrations, training users, tracking problems, analyzing trends, and applying information security policies. The role may also support SAP-based eProcurement systems and requires active Secret clearance, U.S. citizenship, relevant certifications, and six years of experience.

Leads enterprise IT support engineering, endpoint management architecture, automation, device lifecycle strategy, and modern OS deployment across macOS, Windows, and mobile platforms. Serves as the final escalation point, integrates endpoint solutions with identity and security systems, leads cross-functional projects, mentors technical staff, evaluates vendors and technologies, and develops standards, documentation, and scalable support practices.

Manages enterprise major incident management and service restoration, directing incident command, escalations, stakeholder communications, and cross-functional resolution efforts. Oversees project implementation schedules, staffing, vendors, budgets, service-level agreements, and technology integration. Governs incident processes, metrics, post-incident reviews, corrective actions, readiness, training, and operational resilience while supervising staff and coordinating disaster recovery, business continuity, and cybersecurity integration.

Participate in a 12-week IT internship supporting business applications, infrastructure, cybersecurity, data analytics, technical support, and digital transformation initiatives. Assist with implementations, system and data analysis, process improvement, user support, documentation, research, and cross-functional problem solving. Interns will develop technical and business skills, receive mentorship, and present project learnings to leadership through a final PowerPoint presentation.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA issues. Configures and ships laptops and equipment for new hires, manages accounts and permissions across Google Workspace, Microsoft 365, Slack, and internal systems, and develops knowledge-base documentation and training guides. Supports the company’s North American expansion and remote workforce.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Provides first-level technical support, assists with hardware and software installation and troubleshooting, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects and upgrades, and documents procedures and technical records.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Provides frontline IT support for approximately 100 employees across hybrid Bay Area offices. Responsibilities include service desk intake and troubleshooting, Windows and mobile endpoint support, Microsoft 365 administration, onboarding and offboarding, identity and access management, asset inventory, hardware lifecycle coordination, documentation, root-cause analysis, and occasional on-call support. The role also provides onsite hardware, conference room, and AV assistance while supporting security awareness and process improvements.

Provides remote IT support to client administrators and end-users, focusing on phone services, configuration changes, and ticket handling through phone, email, and chat. Collaborates with team members to support customer success before and after sales. The six-month internship requires strong communication, problem-solving, organization, technical curiosity, and the ability to work independently in a home office.

IT Intern supporting employees with hardware, software, network, and device troubleshooting; assisting with installations, system maintenance, documentation, asset inventories, security monitoring, upgrades, cloud integrations, and process automation. The role also involves improving IT workflows, ensuring data security compliance, and collaborating on technology projects during a full-time summer internship.

Leads Appen’s IT function, including support, enterprise technology, security governance, automation, vendor management and team development. Owns the IT roadmap, Microsoft 365 and SaaS environment, endpoint and identity controls, SOC 2 and ISO 27001 readiness, technology spend, and AI-enabled process improvement. Partners with executives, Engineering and Product to improve service delivery, eliminate manual work, manage risk and build a scalable, high-performing IT organization.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.