Top Entry Level Customer Success Jobs in San Francisco Bay Area, CA

Build and scale Numeral’s Customer Success function, including segmentation, engagement models, health scoring, renewal workflows, playbooks, reporting, and automation. Lead strategic customer relationships, improve adoption and retention, identify expansion opportunities, hire and develop CSMs, and represent customer needs across Product, Engineering, Tax Operations, and GTM.

Build and scale Numeral’s Customer Success function, including segmentation, engagement models, health scoring, renewal workflows, playbooks, metrics, and automation. Lead strategic customer relationships, improve adoption and retention, identify expansion opportunities, hire and coach CSMs, and represent customer needs across Product, Engineering, Operations, and GTM. The role combines strategic planning with hands-on customer engagement and operational execution.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Own customer relationships from post-sale onboarding through renewal and expansion. Build delivery plans, drive technical rollouts, monitor account health, lead check-ins and business reviews, resolve escalations, and advocate for customer needs internally. As the first post-sales hire, establish repeatable customer success processes, including handoffs, health scoring, templates, and cadences. The role is in person in the San Francisco Bay Area and includes customer travel.

Own end-to-end customer success for decentralized health studies: run study kickoff and onboarding, monitor study health (enrollment, compliance, data flow), manage client communications, coordinate logistics, drive renewals, and build automated dashboards, templated flows, and AI-assisted reporting while feeding customer insights to product and engineering.

Manage a shared portfolio of SMB customers in a quota-carrying post-sales role. Drive retention, renewals, expansion, product adoption, and customer health through data-driven outreach, success planning, training webinars, and consultative conversations with finance stakeholders. Monitor usage metrics, identify risks and opportunities, document customer activity, and collaborate with Sales, Support, Product, and Operations. The role requires strong communication, organization, financial literacy, and familiarity with accounting systems.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Manage a high-volume Scaled Customer Success team of up to eleven CSMs, owning performance, coaching, retention, expansion, escalations, reporting, and customer-success motion coverage. Lead new-hire ramp, oversee strategic projects, manage churn-risk escalations, and coordinate with sales, support, product, finance, and managed customer success teams across thousands of accounts.

Provide customer support and onboarding for Ambrook’s financial software, helping family-run businesses set up accounts, understand bookkeeping concepts, troubleshoot issues, and use the product effectively. Manage high-volume chat and onboarding calls, communicate clearly across channels, gather customer feedback, and contribute to support processes and documentation. This contract role requires 20–40 hours weekly, including some evenings or weekends.

Own 25–40 mid-market customer accounts, leading implementation, integrations, SSO and SCIM setup, admin training, adoption, technical troubleshooting, health monitoring, and customer feedback. Drive successful rollouts and user engagement, independently resolve first-line issues, identify renewal and expansion signals, and coordinate commercial handoffs without owning pricing or renewals.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Help self-serve and corporate customers become successful, independent Roboflow users through technical onboarding, webinars, workshops, office hours, targeted enablement, and reusable educational content. Teach computer vision workflows including datasets, annotations, model training, evaluation, and deployment. Identify recurring customer friction, create scalable learning programs and documentation, monitor engagement, measure program effectiveness, and collaborate with Product, Support, Sales, and Field Engineering.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Guide enterprise and law-firm clients through Harvey’s AI adoption by leading workflow implementation, training users, managing relationships, tracking adoption and customer health metrics, driving engagement and ROI, identifying renewal and expansion opportunities, and relaying customer feedback to internal teams. The role requires strategic stakeholder influence, consultative communication, prioritization, and occasional travel.