Top Entry Level Customer Success Jobs in San Francisco Bay Area, CA

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Own end-to-end customer success for decentralized health studies: run study kickoff and onboarding, monitor study health (enrollment, compliance, data flow), manage client communications, coordinate logistics, drive renewals, and build automated dashboards, templated flows, and AI-assisted reporting while feeding customer insights to product and engineering.

Own and build OpenArt’s enterprise customer success function from the ground up. Responsibilities include onboarding, training, implementation, adoption, support, renewals, expansion, upsells, pre-sales support, demonstrations, security reviews, customer feedback, and scalable playbook development. The role partners closely with Enterprise, Product, and Marketing teams to help brands, agencies, and studios integrate AI creative workflows.

Lead post-sale deployment and customer success for more than 100 customers. Carry a personal account book, manage deployments, adoption, renewals, and support escalation, while defining deployment methodology, coverage models, health scoring, and renewal processes. Build and lead the customer success team from its current state to 10 or more employees, develop inherited staff, hire new team members, and coordinate the forward-deployed organization with Solutions Engineering.

Own enterprise customer success after go-live by driving adoption, value realization, relationship health, renewal readiness, and expansion. Build measurable success plans, lead business reviews, identify and recover renewal risks, uncover value-based expansion opportunities, develop reusable account playbooks, and relay customer feedback to product teams. Partner with deployment, product, engineering, and founders on implementation and commercial negotiations.

Manage customer relationships for an AI and automation SaaS platform. Use Customer Success metrics to generate actionable insights, build scalable customer-centric processes, and collaborate with sales and product leadership. The role requires a hands-on, entrepreneurial approach to experimenting with new strategies and supporting renowned customers in a fast-growing company. This is an in-office position at the company’s San Francisco headquarters.

Own customers from post-sale onboarding through adoption, retention, renewals, and expansion. Build delivery plans, track account health, lead check-ins and business reviews, resolve escalations, and advocate for customer needs internally. As the first post-sales hire, create repeatable customer success processes, including playbooks, templates, health scoring, and sales handoffs. The role requires technical fluency, commercial judgment, strong customer relationships, and the ability to grow into team leadership.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.

Own a portfolio of 50+ school districts, leading onboarding, staff activation, dashboard training, troubleshooting, adoption campaigns, and ongoing engagement. Analyze district data and activation trends, identify capacity risks, document account activity, and tailor support strategies. Deliver trainings and info sessions for school staff, collaborate cross-functionally, and use AI tools to create materials, analyze trends, and prioritize human support for districts needing intervention.

Own the success, retention, and renewal of a portfolio of healthcare accounts. Monitor usage and engagement metrics, identify churn risks, build relationships with clinicians and administrators, answer questions, support product adoption, identify expansion opportunities, and communicate customer feedback internally. The role requires clinical workflow understanding, technical fluency, familiarity with LLMs and prompt engineering, proactive communication, adaptability, and willingness to travel up to 50% depending on account needs.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Supports established customers in adopting Azure and AI technologies, improving solution health, and achieving measurable business outcomes. Builds stakeholder relationships, assists with customer success planning and reviews, coordinates delivery resources, tracks risks and dependencies, escalates issues, and connects customer priorities with Microsoft solutions. The role includes structured onboarding, mentorship, and development of technical, communication, and customer success skills.

Supports business customers through email, phone, chat, Slack, and in-app channels; diagnoses complex issues, coordinates escalations with engineering and product teams, documents solutions, manages product feedback, communicates updates, and helps improve customer satisfaction. The role requires strong communication, critical thinking, cross-functional collaboration, product expertise, and flexibility to work evenings and weekends.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage a portfolio of commercial customers throughout their lifecycle, driving adoption, customer outcomes, and growth. Partner with Sales, Product, and Customer Experience teams to develop adoption plans, improve engagement, and deliver innovative technical projects. Serve as a Kong product subject matter expert, helping customers apply APIs, microservices, AI, Kubernetes, cloud-native technologies, DevOps, and CI/CD. Identify opportunities for automation, self-service tooling, and reusable customer-success processes.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.