Own Salesforce administration and development across Service Cloud and Experience Cloud. Configure case management, routing, entitlements, Knowledge, portals, security, sharing, and Agentforce. Build and test Apex, Lightning Web Components, asynchronous jobs, triggers, and integrations. Partner with business stakeholders, document designs, manage releases through DevOps Center, and meet SOX change-control requirements.

Design, develop, and maintain Salesforce quote-to-cash infrastructure using Apex, Lightning Web Components, Flow, and CPQ. Build product, pricing, quoting, ordering, approval, contract, billing, and provisioning workflows; integrate Salesforce with finance and billing platforms; support product launches; and manage testing, documentation, source control, and deployments. Collaborate with RevOps, Finance, Legal, Deal Desk, Product, Engineering, and business systems teams while using AI-assisted development tools.

Administer and enhance Salesforce with emphasis on Apex and Visualforce development. Respond to user cases, manage sandboxes, configure objects/fields/workflows/triggers, maintain security and data integrity, perform data imports, evaluate releases, document system policies, and support marketing automation.