Top Entry Level Tech Support Jobs in San Francisco Bay Area, CA

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Perform on-site LAN/WAN site surveys, install and test data cabling and network equipment (routers, switches, Cisco IPT, Aruba), load supplied configurations, rack-and-stack preconfigured equipment, perform tone/tag and punchdown, provide test results and deliverables, assist with smarthands testing and turn-up. Strong communication required.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

As a Technical Support Specialist, you will assist customers using Amplitude by troubleshooting product issues, managing support tickets, and improving support processes.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.