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Top Remote Senior Customer Success Jobs in San Francisco Bay Area, CA
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Product Support Representative will provide exceptional technical support for Dropbox products, handling issues via phone, email, and chat. Responsibilities include achieving product knowledge, documenting issues, and driving improvements in customer experience. The representative will communicate customer issues internally and engage in high-level support for enterprise customers.
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
As the Public Web Product Lead, you will manage the product strategy and roadmap for squareup.com, enhance customer experience through collaboration with various teams, and drive metrics-based improvements for product performance and user engagement.
Top Skills:
Cms
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Manager of Customer Support at Samsara will lead a Frontline Support team focused on providing exceptional customer service. Responsibilities include hiring and retaining talent, improving service efficiency, coaching supervisors, maintaining customer satisfaction, and establishing reporting on KPIs and customer trends.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As an Enterprise Customer Success Manager at Samsara, you will collaborate with top customers to enhance their operations using IoT data. You will develop success plans, conduct workshops, and drive customer engagement through effective communication with cross-functional teams.
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Fintech • Machine Learning • Payments • Software • Financial Services
The Manager of Client Development will partner with key merchants to enhance Capital One Shopping's offerings, leverage data for business growth, and train partners on products. This role requires strong analytical, strategic, and client-facing skills, focusing on relationship management and bespoke solutions.
Top Skills:
Data
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Senior Software Engineer on the GraphQL team at Block will design and implement core GraphQL platform features and drive technical decisions that enhance API capabilities across the organization. The role requires collaborating with product teams to optimize performance and reliability while fostering best practices in GraphQL usage.
Top Skills:
KotlinTypescript
Cloud • Fintech • Food • Information Technology • Software
As a Senior Customer Success Manager at Toast, you will manage the Mid-Market customer relationships, ensuring their success and satisfaction. Your role involves building relationships, driving product adoption, consulting on customer needs, and collaborating across departments to enhance the customer experience and retention.
Fintech • Machine Learning • Mobile • Security • Software
The Manager of Channel Experience will oversee the optimization of live chat and IVR channels using Generative AI. Responsibilities include leading cross-functional initiatives, mentoring team members, driving data-driven decisions, and creating a compelling vision for customer service strategy. The role demands strong analytical, leadership, and communication skills, focusing on improving customer engagement and satisfaction.
Top Skills:
CRMGenerative AiLookerTableau
23 Days Ago
Easy Apply
Easy Apply
Fintech
As a Client Success Lead, you will manage key accounts in the travel and ticket marketplaces, developing relationships and driving revenue growth for merchant partners. Your role involves implementing strategies, analyzing performance, promoting marketing best practices, and collaborating with cross-functional teams to enhance the Affirm offering.
Information Technology • Marketing Tech • Software
As a Senior Enterprise Customer Success Director, you'll manage high-value customer relationships, ensuring satisfaction and value from the Iterable platform. This includes onboarding, ongoing support, and feedback relay to engineering. Your role demands strong communication skills and will involve identifying expansion opportunities within enterprise accounts to enhance their usage and ROI on the platform.
Top Skills:
Html,Css,Javascript
Cloud • Software • Database
The Customer Success Manager will onboard and guide CockroachDB customers, ensuring successful utilization and addressing technical challenges. They will collaborate with sales teams, develop customer success plans, and promote product adoption to drive revenue growth.
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