Top Entry Level Customer Success Jobs in San Francisco Bay Area, CA

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Owns Mixpanel’s digital customer lifecycle communications across onboarding, adoption, retention, and expansion. Builds behavior-triggered programs, segments audiences, writes email and in-product copy, configures campaigns, measures outcomes, and runs experiments. Partners with Marketing, Product, and customer-facing teams to coordinate messaging and improve adoption. The role also pilots AI-agent approaches to scaled customer success and helps establish the company’s lifecycle infrastructure and operating processes.

Own relationships and commercial growth across 100+ Canadian customers. The role focuses on adoption, retention, expansion sales, customer business reviews, pipeline management, issue resolution, and preparing customers for migration from Letus to the Prisma platform. Success requires consultative discovery, relationship building, upselling, scalable portfolio management, and cross-functional collaboration.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Own customers from post-sale onboarding through adoption, retention, renewals, and expansion. Build delivery plans, track account health, lead reviews, resolve escalations, and advocate for customer needs internally. As the first post-sales hire, establish repeatable customer success processes, including playbooks, health scoring, cadences, and sales handoffs. The role requires technical fluency, commercial judgment, customer leadership, and in-person work in the San Francisco Bay Area with customer travel.

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.

Build and scale Numeral’s Customer Success function, including segmentation, engagement models, health scoring, renewal workflows, playbooks, reporting, and automation. Lead strategic customer relationships, improve adoption and retention, identify expansion opportunities, hire and develop CSMs, and represent customer needs across Product, Engineering, Tax Operations, and GTM.

Build and scale Numeral’s Customer Success function, including segmentation, engagement models, health scoring, renewal workflows, playbooks, metrics, and automation. Lead strategic customer relationships, improve adoption and retention, identify expansion opportunities, hire and coach CSMs, and represent customer needs across Product, Engineering, Operations, and GTM. The role combines strategic planning with hands-on customer engagement and operational execution.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Help self-serve and corporate customers become successful, independent Roboflow users through technical onboarding, webinars, workshops, office hours, targeted enablement, and reusable educational content. Teach computer vision workflows including datasets, annotations, model training, evaluation, and deployment. Identify recurring customer friction, create scalable learning programs and documentation, monitor engagement, measure program effectiveness, and collaborate with Product, Support, Sales, and Field Engineering.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Guide enterprise and law-firm clients through Harvey’s AI adoption by leading workflow implementation, training users, managing relationships, tracking adoption and customer health metrics, driving engagement and ROI, identifying renewal and expansion opportunities, and relaying customer feedback to internal teams. The role requires strategic stakeholder influence, consultative communication, prioritization, and occasional travel.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.

Own enterprise customer success after go-live by driving adoption, value realization, relationship health, renewal readiness, and expansion. Build measurable success plans, lead business reviews, identify and recover renewal risks, uncover value-based expansion opportunities, develop reusable account playbooks, and relay customer feedback to product teams. Partner with deployment, product, engineering, and founders on implementation and commercial negotiations.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.