Top Senior Tech Support Jobs in San Francisco Bay Area, CA

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Provide remote technical support for Beckman Coulter microbiology products via phone, email, and video. Troubleshoot hardware, software, reagent/assay and training issues, resolve or dispatch appropriate resources, maintain quality and compliance, and work recurring weekend shifts as required.

Provide remote technical support for microbiology instruments, resolving hardware, software, assay, and training issues by phone/email. Troubleshoot, distinguish issue types, dispatch resources, maintain quality standards, and work recurring weekends for a 24/7 support environment.

Provide remote technical support for microbiology diagnostic instruments, resolving hardware, software, reagent and assay issues via phone/email/video. Triage complex problems, dispatch field resources when needed, maintain quality and compliance, and work scheduled weekend shifts.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

The Technical Support Specialist provides technical assistance to users, managing support tickets, troubleshooting issues, and improving user experience through documentation and feedback. They work with support teams to resolve issues related to Thunderbird's subscription products, utilizing empathy and strong communication skills.

As a Technical Support Specialist at Thunderbird, you will manage technical support tickets, troubleshoot email and configuration issues, and assist users through various support channels. You'll engage with users, document recurring issues, and contribute to improving support practices based on user feedback.