Top Senior Tech Support Jobs in San Francisco Bay Area, CA

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

Lead resolution of complex technical customer issues using AI-assisted diagnostics, mentor engineers, engage product engineering, drive product/process improvements, develop readiness/content, ensure security and compliance, and create reports and dashboards using Power Platform, Power BI, and Excel to improve serviceability and customer outcomes.

Senior technical support engineer responsible for troubleshooting and maintaining hardware and software of deployed robot fleets, monitoring systems, analyzing data via cloud dashboards, leading customer and OEM engagements, mentoring junior staff, driving issue resolution with engineering teams, and traveling to sites as needed.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.