Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The Enterprise Customer Success Manager oversees post-sales activities, ensuring customer satisfaction and retention, while managing relationships with key stakeholders and driving program success.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Customer Success Director will lead customer interactions, ensure satisfaction, retention, and expansion, and collaborate with cross-functional teams to drive growth and address customer needs.

The role involves leading the Customer Success team, driving product adoption, retention and customer satisfaction, and establishing operational excellence through data-driven insights and cross-functional collaborations.

The Senior Customer Success Manager will manage complex customer accounts, drive product adoption, lead QBRs, mitigate renewal risks, and mentor peers.

As a Senior Customer Success Engineer, you will lead customer deployments, monitor system health, and drive solution adoption to optimize security value for strategic accounts.

Lead a team of Enterprise Customer Success Managers, manage strategic accounts, execute enterprise methodologies, and drive renewals and expansion while coordinating cross-functional delivery.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Enterprise Customer Success Manager will cultivate customer relationships, drive product adoption, facilitate training, and identify growth opportunities within enterprise accounts, specifically in the healthcare SaaS sector.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Senior Strategic CSM manages customer lifecycle for strategic accounts, focusing on onboarding, adoption, and renewals to ensure mutual success and growth for customers.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

The Senior Principal Customer Success Manager builds relationships with customers, guides their digital journey, executes adoption strategies, and collaborates with sales to mitigate risks while representing customer needs internally.