Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Lead enterprise customer engagements to adopt and operationalize Atlassian’s Rovo AI platform. Facilitate discovery, design and configure AI agents and connectors, guide deployments from sandbox to production, and drive measurable adoption outcomes. Own engagement playbooks, enable internal teams, provide product feedback, and collaborate with sales, customer success, product, and engineering teams. The role involves supporting complex enterprise use cases, mentoring without direct authority, and up to 15% domestic and international travel.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Own strategic enterprise customer relationships, driving adoption, renewals, retention, expansion, advocacy, and business value. Serve as a trusted advisor and escalation point for major SaaS accounts, partnering with Account Executives and internal teams. Mentor junior Customer Success Managers, assist with at-risk accounts, provide strategic guidance and product enablement, and synthesize customer feedback for product development. The role supports complex international accounts, may involve onsite customer engagement and international travel, and requires strong technical domain knowledge and project management experience.

Own strategic enterprise customer accounts, driving renewals, retention, expansion, adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor, coordinate internal support teams, manage escalations, develop success plans, and provide strategic marketing guidance. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international stakeholders, significant project management, customer visits, and possible international travel.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Build and grow strategic enterprise partnerships, delivering measurable business value and platform reliability. Use SQL, Excel, and analytical problem-solving to identify operational issues, develop execution plans, and improve partner outcomes. Advocate for product enhancements, resolve cross-functional bottlenecks, and collaborate with operations, product, and legal teams. Adapt strategies amid ambiguity and shifting market conditions while driving operational excellence across a high-value customer portfolio.

Coordinates customer success workflows, commitments, risks, documentation, issue resolution, and cross-functional follow-through. Manages Confluence knowledge resources, Jira tickets, customer feedback and NPS programs, reporting, customer business review preparation, and workflow improvements. Analyzes customer input and operational data to identify themes, risks, and improvement opportunities, then communicates recommendations to internal and customer stakeholders.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Own success strategy, adoption, retention, and value realization for strategic enterprise customers using Fin’s AI platform. Build executive relationships, lead QBRs and implementation programs, develop AI automation roadmaps, analyze usage and performance, mitigate risks, support renewals and expansion, translate customer feedback into product improvements, and mentor other customer success managers.

Own gross revenue retention for Mintlify’s digital and self-serve customer segments. Build scalable customer success systems including segmentation, health scoring, churn interventions, AI-powered workflows, and lifecycle programs. Engage directly with customers, identify expansion opportunities, and collaborate with Sales, Marketing, Support, and Product. Establish retention metrics, improve GRR and logo churn, and shape future human coverage through systems and automation.

Manage enterprise customer relationships for Workday Adaptive Planning, driving adoption, value, retention, and issue resolution. Develop customer success plans, communicate product roadmaps, coordinate cross-functional support and services, facilitate executive-level meetings, and identify growth opportunities. The role requires customer-facing services or account management experience, Workday project management experience, executive relationship management, and travel of up to 30%.

Serves as the primary user contact, leading onboarding, training, engagement, issue resolution, and ongoing customer support. Maintains customer success operations, records, handoffs, training resources, and learning materials. Monitors product usage, identifies trends, gathers user feedback, and shares insights to guide product improvements and customer success strategy. The role requires strong operational, analytical, interpersonal, and customer-focused skills in a hybrid San Francisco environment.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.