Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Manage pharmaceutical client accounts from project kickoff through campaign completion, ensuring contract fulfillment, timeline management, content development, campaign measurement, client communication, and revenue recognition. The role requires coordinating internal and external teams, managing multiple projects independently, forecasting deliverables, and maintaining strong client relationships in a healthcare communications environment.

Leads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.

Own adoption, retention, renewals, and expansion across 100–200+ scaled accounts. Build lower-touch customer success programs, health scoring, playbooks, reporting, automation, lifecycle triggers, and operational cadences. Partner with RevOps, Marketing, Engineering, Product Support, and Product to improve customer outcomes and segment visibility. Create scalable onboarding, webinars, office hours, documentation, self-service resources, and success plans.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Manages enterprise customer relationships, serving as a trusted advisor and primary contact. Partners with Account Executives to drive renewals, retention, adoption, expansion, and advocacy. Builds success plans, analyzes product usage, provides strategic guidance and training, coordinates support across internal teams, handles escalations, transitions customers from onboarding, and mentors junior colleagues. The role involves complex account management, executive business reviews, customer feedback, and likely onsite international travel.

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Own adoption, value realization, retention, and workflow excellence for audit customers. Configure Fieldguide workflows, templates, and engagement structures; translate audit standards into repeatable processes; lead training and change management; identify usage gaps and risks; advise audit teams on best practices; and collaborate with Product, Engineering, Implementation, and Revenue teams to improve customer outcomes and influence the product roadmap.

Manage enterprise B2B SaaS customer relationships from onboarding through adoption, renewal, and expansion. Establish success criteria, deliver business reviews, demonstrate ROI, develop success plans, cultivate executive champions, and identify growth opportunities. Monitor customer health, mitigate risks, coordinate issue resolution across Product, Support, and Engineering, and guide customers on platform features and best practices. The role requires strong technical, analytical, consultative, communication, and troubleshooting skills, particularly in cybersecurity and AI-native workflows.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.

Leads and develops a team of Customer Success Managers serving commercial accounts. Builds scalable success strategies, processes, playbooks, and adoption motions to drive consumption, expansion, retention, and customer value. Coaches team members, manages escalations and strategic engagements, oversees portfolio forecasting, partners cross-functionally, and contributes to hiring, training, customer advocacy, and responsible AI adoption.

Manage enterprise customer relationships for Workday Adaptive Planning, serving as a liaison across customers, Sales, Services, and Product Management. Develop success plans, drive adoption, retention, and value realization, communicate product roadmaps, resolve escalations, facilitate executive engagement, identify expansion opportunities, and coordinate support and service activities. The role requires extensive customer-facing experience, Workday product project management experience, strong communication and organization, and up to 30% travel.

Lead SnapMagic’s customer success function, owning customer experience, onboarding, renewals, retention, expansion revenue, advocacy, and strategic account management. Build scalable playbooks, systems, metrics, and operating processes from the ground up while personally supporting customers. Partner with founders, Product, and Engineering to resolve technical issues, influence product direction, and establish a high-performing Customer Success organization.

Lead the full post-sale customer lifecycle, including implementation, adoption, expansion, renewals, account health, customer metrics, issue resolution, and customer insights. Build scalable customer success processes, serve as the final escalation point, collaborate cross-functionally, coach the team, and eventually lead CS hiring. This is a hands-on leadership role at an early-stage healthcare technology startup.

Manage advertiser relationships across onboarding, campaign launches, performance optimization, product adoption, and partnership growth. Analyze campaign data, provide strategic recommendations, coordinate with Sales, Product, Analytics, Policy, and Operations, resolve issues, gather advertiser feedback, and develop scalable processes for OpenAI’s advertising ecosystem.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.