Top Senior Level Customer Success Jobs in San Francisco Bay Area
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As the Senior Trust Policy Specialist at Taskrabbit, you will be responsible for creating and implementing internal policies to support the community at scale, focusing on safety and policy enforcement. You will work with stakeholders to continuously evaluate and improve policies, handle new issues, and optimize programs for accuracy and efficiency.
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for technical lead starting from project kick-off until customer is fully utilizing their contracted products and services. Oversee and support technical implementation tasks for new and existing customers, ensuring customers understand and utilize the Cloudflare platform fully. Collaborate with various teams at Cloudflare to drive customer success.
Work on multiple cross-functional workflows to deliver scaled technical advertising solutions to customers. Collaborate with various teams to drive revenue growth and strategic partnerships. Manage complex projects and provide technical expertise to improve customer experience and impact revenue.
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Sr. Lead, Customer Success role at ZS's Beyond Healthcare Analytics Team involves end-to-end delivery on aligned objectives with clients, building required storyboards with insights/impact summary, and overseeing client impact delivery.
Lead the Global Customer Success Strategy team, define global Customer Success strategy, drive operational excellence, lead strategic initiatives, establish forecasting process, mentor the team, and collaborate with cross-functional teams.
Manager of Customer Success Management responsible for leading a team of Customer Success Managers to drive customer success and maximize value from ServiceNow products. Responsibilities include team leadership, customer engagement, portfolio management, and operational rigour.
Trial Success Manager responsible for managing trial/proof-of-concept activities for Enterprise clients, collaborating with pre-and post-sales teams, and ensuring successful trials for revenue growth. Requires 5+ years of client-facing experience in SaaS, project management skills, and ability to travel. Competitive salary range of $100,000 to $140,000 per year.
Seeking a Global Customer Success Manager with expertise in Life Sciences to drive customer adoption, retention, and satisfaction at a biotechnology company. Responsibilities include building relationships, implementing customer lifecycle touch points, driving product usage, and collaborating with cross-functional teams. Must have a BS or M.Sc. in a Life Science field and 5+ years of Customer Success experience.
As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.
Responsible for managing and leading a fully outsourced, global multi-partner operation to drive exceptional operational results and customer satisfaction. Implement strategies, track key performance metrics, and collaborate with internal teams for continuous improvement. Build strong relationships, influence, and communicate effectively to ensure high performance standards are met.
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