Top Senior Customer Success Jobs in San Francisco Bay Area, CA

The Customer Success Manager ensures customer adoption and satisfaction with Attio's AI-native CRM, overseeing retention, health, and upsell initiatives for key accounts.

Manage a portfolio of strategic K-12 district partners to drive onboarding, adoption, renewals, and expansion. Build strong relationships with district leaders, forecast pipeline, create pricing proposals, execute account-based growth plans, and collaborate cross-functionally to inform product and retention strategies. Travel weekly for on-site engagements and occasionally to conferences and HQ.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

The Customer Success Manager will manage enterprise customers, ensuring their success with Stripe's products, drive account growth, and facilitate communication between customers and internal teams.

Founding Client Success hire owning member engagement, retention, and outcomes. Build onboarding and engagement engines, capture defensible outcomes data, drive renewals and expansion, partner with Product and Operations, and create the CS playbook and team foundations.

Lead and develop a blended Customer Success and Support team of nine reps. Own day-to-day operations, coach reps, handle escalations, set goals and metrics (NPS, response times), improve processes and tooling, hire and onboard, and collaborate cross-functionally to deliver excellent creator experiences.

As a Customer Success Leader, you will manage customer engagement post-sale, ensuring they maximize their use of Rox's platform while leading a success team focused on value delivery and retention.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Own a portfolio of large enterprise construction customers ($2–3M ARR), drive retention, adoption, expansion, and C-suite relationships. Build account plans, manage escalations, coordinate cross-functional teams, and scale CS playbooks to deliver measurable outcomes.

Manage and grow enterprise customer relationships for Workday Adaptive Planning. Build success plans, drive adoption, handle escalations, communicate product roadmap, identify expansion opportunities, and collaborate with Sales, Services, and Product. Serve as customer liaison, track metrics, and ensure value realization and retention.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.