Top Senior Customer Success Jobs in San Francisco Bay Area, CA

Leads a North American Customer Success team by hiring, coaching, and developing CSMs; driving satisfaction, retention, and expansion; and building scaled customer success programs. Develops playbooks, systems, AI-enabled engagement strategies, and lifecycle processes for enterprise customers. Partners cross-functionally with Product, Sales, Support, and Sustainability Advisory teams to advocate for customers, improve products, and scale the Customer Success organization.

Manage a ~20-account enterprise portfolio to drive retention, renewals, adoption, and expansion. Build executive relationships, prescribe solutions aligned to customer goals, resolve escalations, influence product and sales strategy, mentor junior CSMs, and lead regional customer events to accelerate product value and prevent churn.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

As a Customer Success Leader, you will manage customer engagement post-sale, ensuring they maximize their use of Rox's platform while leading a success team focused on value delivery and retention.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Own consumption, retention, and expansion across approximately 10 enterprise customers using Giga’s AI platform. Build account ramp plans, drive customers toward usage commitments, manage production escalations, coordinate engineers and product teams, lead executive value reviews, identify expansion opportunities, and make usage visible through Salesforce. As the first Customer Success hire, establish the function’s playbook and operating model.

Own consumption, retention, and expansion across approximately 10 enterprise customers. Build account ramp plans, drive usage against commitments, quarterback customer and internal timelines, manage production escalations, run executive value reviews, identify expansion opportunities, and coordinate with engineering, product, revenue operations, and sales. As the first Customer Success hire, establish the function’s playbook and reporting processes.

Lead Pylon’s global Customer Success organization, owning NRR, GRR, churn, expansion, renewals, and post-sales revenue. Scale a 15+ person team across San Francisco, New York, and London by developing managers, optimizing segmentation, capacity, and sales-to-CS processes. Drive customer adoption and migration to agentic support and usage-based billing, lead internal product adoption, and represent Pylon in the broader Customer Success community.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

Own a portfolio of enterprise customers, coordinating implementation, production support, launches, and growth across internal teams. Drive retention, payment volume, revenue expansion, forecasting, and proactive account development. Build expertise in customer businesses and payments, influence cross-functional stakeholders, and scale customer success through tools, data, and insights. The role requires extensive customer-facing experience, payments or fintech knowledge, revenue ownership, analytical skills, executive communication, and independent program leadership.

Manage a portfolio of B2B SaaS customers, define business outcomes, drive adoption and loyalty, advise on procurement best practices, build stakeholder relationships, monitor customer health, support implementations, train users, partner with Product and Engineering, manage renewals, and improve customer success processes.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Serve as a strategic advisor for major media and advertising technology customers. Build executive relationships, develop success plans, drive platform adoption, manage renewals, reduce churn, and identify expansion opportunities. Advise customers on media ad sales, marketing, identity, programmatic advertising, measurement, and platform integrations. Collaborate with sales, product, engineering, and support teams to deliver tailored solutions and share customer insights.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Manage strategic life sciences accounts and drive adoption of Anthropic’s AI products across research organizations. Build trusted partnerships, guide technical and governance implementations, develop change-management and enablement programs, and identify expansion opportunities. Design scaled programs such as webinars, hackathons, cohort onboarding, and researcher communities. Monitor usage and business outcomes, establish customer-success playbooks and metrics, document value, and provide insights to product, research, and marketing teams.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Owns conference-level customer relationships and renewals across Division I collegiate athletics. Leads adoption, value delivery, renewal planning, expansion, cross-sell and upsell opportunities across conference offices and member schools. Coordinates with Customer Success, Product Success, Sales, and Business Development teams while managing complex, multi-stakeholder initiatives and building strategic relationships with senior collegiate athletics leaders.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Own post-onboarding success for active B2B SaaS customers by driving adoption, engagement, education, health monitoring, and long-term value. Build customer success playbooks, metrics, health scoring, enablement programs, and risk-recovery processes. Partner with Account Management, Product, Sales, and Engineering while supporting renewals and expansion. The role also helps establish the customer success function, mentors future hires, and educates legal teams on practical AI-enabled workflows.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Leads strategic relationships with enterprise customers, driving retention, expansion, adoption, ROI, and advocacy. Develops customer success strategies, facilitates executive business reviews, manages escalations, and coordinates with Sales, Product, Clinical, and Support teams. Monitors customer metrics including NRR, CSAT, NPS, and adoption. Mentors other Customer Success Managers and serves as a subject matter expert for complex accounts.

Manage enterprise customer accounts, serving as a strategic advisor to dealership stakeholders. Drive retention, adoption, engagement, growth, and recovery through account reviews, success plans, performance analysis, and actionable recommendations. Build relationships, identify expansion opportunities, document activity in Salesforce, and collaborate with Consulting, Marketing, Support, Product, and Sales. Use AI tools to improve research, communication, documentation, productivity, and customer outcomes.